Joseph Jacob
Halifax,NS
Summary
Driven IT professional with proven expertise in system administration and operations support, honed through internships at Hard Drive Cafe and SupercityOS. Excelled in troubleshooting, hardware maintenance, and enhancing system performance. Demonstrates meticulous attention to detail and a knack for optimizing operating systems, ensuring robust application installations and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Machine Operator
Neocon Inc.
Dartmouth, Nova Scotia
12.2022 - Current
- Adjust machine settings to complete tasks accurately.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Keep detailed reports of maintenance activities performed on machinery.
Intern
HARD DRIVE CAFE
Dartmouth, Nova Scotia
09.2024 - 12.2025
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed daily backups using Symantec Backup Exec and other backup solutions.
- Installed and updated operating systems to ensure optimal performance.
- Installed new hard drives and performed general system maintenance.
- Performed comprehensive virus removal and system optimization to enhance computer performance.
- Conducted detailed malware removal and system tuning to boost operational speed.
Intern
supercityos
Dartmouth, Nova Scotia
07.2024 - 09.2024
- Created user accounts and configured settings in Active Directory.
- Configured workstations, networks, servers and printers for end users.
- Reviewed logs of system events for potential issues or threats.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Performed regular maintenance checks on computer hardware components.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
Security and Safety Supervisor
Transcorp Hilton Hotel
ABUJA, Federal Capital Territory
07.2014 - 07.2020
- Created detailed reports on any suspicious activities or violations of security protocols.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Reviewed security practices prior to events and identified potential weaknesses.
Education
High School Diploma -
Eastern College
Halifax, NS12-2024
Bachelor of Science - Political Science
Ambrose Alli University
EKPOMA EDO STATE11-2010
Skills
- Attention to detail
- Operations support
- System administration
- Operating system management
- Application installations
Certification
- First Aid and CPR (Canada Red Cross)
- COMPTIA A+
Timeline
Intern
HARD DRIVE CAFE
09.2024 - 12.2025
Intern
supercityos
07.2024 - 09.2024
Machine Operator
Neocon Inc.
12.2022 - Current
Security and Safety Supervisor
Transcorp Hilton Hotel
07.2014 - 07.2020
High School Diploma -
Eastern College
Bachelor of Science - Political Science
Ambrose Alli University
Similar Profiles
OBALEKE AJAOOBALEKE AJAO
Production Analyst at NEOCONProduction Analyst at NEOCON
MAE-AN TALONMAE-AN TALON
Quality Inspector at Neocon International Inc.Quality Inspector at Neocon International Inc.
SHAFIQULLAH OSMANISHAFIQULLAH OSMANI
Neocon Automative at Neocon InternationalNeocon Automative at Neocon International