Hi, I’m
Grace Njoroge
North York,ON
Summary
Compassionate and dedicated individual with a strong desire to make a meaningful impact in mental health and community support settings. Skilled in providing compassionate care and known for excellent communication skills, empathy, and a deep respect for diversity. Eager to leverage academic background and placement experience as an Engagement Support Worker in a supportive and growth-oriented environment, contributing to positive change, personal development, and fostering inclusivity for individuals from diverse backgrounds.
Overview
4
years of professional experience
1
Certification
Work History
Baycrest hospitalToronto , Ontario
Security Officer/Security Supervisor/Switchboard Operator
06.2023 - Current
Job overview
- Safety and Security Oversight: Ensured the safety and security of Backrest Hospital by rigorously adhering to and implementing safety protocols designed to prevent harm and promote a secure environment for staff, patients, and visitors.
- Emergency Response: Responded promptly to emergency codes and crises, applying de-escalation techniques and providing compassionate emotional support to individuals in distress. Played a key role in managing and resolving potentially volatile situations.
- Incident Investigation: Conducted comprehensive investigations into incidents within the hospital, gathering and analyzing data to identify root causes. Provided necessary follow-up support and contributed to policy improvements based on findings.
- Documentation and Reporting: Accurately documented daily activities, including routine checks, incidents, and notable interactions, ensuring that detailed and precise records were maintained for future reference and compliance purposes.
- Communication Facilitation: Managed the switchboard effectively, directing internal and external calls, providing clear and concise information, and ensuring inquiries were directed to the appropriate channels. Offered assistance and support as needed.
- Medical Emergency Response: Assessed and responded to medical emergencies by providing initial care and facilitating access to further medical assistance when required, ensuring timely and effective intervention.
Madison Community Services Toronto, ON
Engagement Support Worker Placement
09.2023 - 04.2024
Job overview
- Client Assessment and Care Planning: Conducted intake interviews to assess clients' needs, goals, and preferences, gathering comprehensive information to inform individualized care plans.
- Wellness Checks: Facilitated wellness checks focused on clients' physical, mental, and emotional well-being, identifying concerns, and collaborating with the support team to address them effectively.
- File Management: Updated and maintained client files and records, ensuring accuracy and adherence to confidentiality protocols and organizational policies.
- Resource Coordination: Assisted clients in accessing community resources and services, including housing programs, employment support, and educational opportunities, to promote their integration and stability within the community.
- Emotional Support: Provided emotional support and encouragement, empowering clients to advocate for themselves and make informed decisions regarding their lives and treatment.
- Team Collaboration: Worked closely with a multidisciplinary team of professionals, including social workers, healthcare providers, and housing teams, to deliver holistic care and support.
- Daily Living Assistance: Offered essential care and support by assisting clients with activities of daily living, such as meal preparation and personal hygiene.
- Ongoing Professional Development: Actively participated in workshops and training sessions to enhance skills and knowledge in mental health support and advocacy.
Agecare Westbury Etobicoke, ON
Resident Support Aid
07.2020 - 05.2022
Job overview
- Resident Support: Provided comprehensive support to residents, promoting dignity and independence by assisting with personal hygiene tasks and daily activities, ensuring their comfort and well-being.
- Social and Recreational Facilitation: Organized and facilitated social activities and recreational opportunities to foster companionship, mental stimulation, and emotional well-being among residents.
- Safety and Security Monitoring: Ensured the safety and security of residents by vigilantly monitoring their surroundings, identifying potential hazards, and promptly addressing concerns or emergencies.
- Collaborative Care Planning: Worked closely with the care team to coordinate personalized care plans, addressing the unique needs and preferences of each resident effectively.
- Resident Advocacy: Advocated for residents' rights and preferences, empowering them to make informed decisions regarding their care and actively participate in their treatment plans.
- Promotion of Autonomy: Empowered residents by encouraging autonomy and self-determination, creating opportunities for decision-making and active involvement in their care.
Education
Humber College
from Social Service Worker
Skills
- Proficiency in active listening, empathy, and rapport-building
- Knowledge of coordinating services, resources, and referrals to meet diverse needs
- Understanding of relevant laws, regulations, and policies governing social services and human rights
- Awareness of cultural diversity and its impact on beliefs, values, and behaviors
- Understanding of various mental health disorders, treatment approaches, and recovery principles
- Strong assessment and communication skills, crucial for building rapport with clients
Certification
- First Aid and CPR
- Harm Reduction
Languages
Swahili
Professional
drawing, knitting , walking
Being able to create something gives me joy, ps i want to be those grandmas that can knit blankets. Walking is my way to spend time with God and his creation. I am able to think and have real conversation. I believe self awareness is wisdom because I am able to work on myself. I have become very progressive with others because of my self awareness. we were created to serve God and others and for me to love my neighbor,I have to love myself. Social service work is my way to serve others.
Timeline
Engagement Support Worker Placement
Madison Community Services
09.2023 - 04.2024
Security Officer/Security Supervisor/Switchboard Operator
Baycrest hospital
06.2023 - Current
Resident Support Aid
Agecare Westbury
07.2020 - 05.2022
Humber College
from Social Service Worker
- First Aid and CPR
- Harm Reduction
Similar Profiles
TESFAHIWET MEDINTESFAHIWET MEDIN
RPN at Baycrest HospitalRPN at Baycrest Hospital
LOIDA BENAVIDEsLOIDA BENAVIDEs
Registered Practical Nurse at Baycrest HospitalRegistered Practical Nurse at Baycrest Hospital
Dayana SantosDayana Santos
Medical Administrative Secretary at Baycrest HospitalMedical Administrative Secretary at Baycrest Hospital