Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Grace Ngige

Toronto,Ontario

Summary

Dedicated and compassionate Peer Support Worker with experience in providing assistance to individuals facing homelessness and adversity. Seeking to leverage my skills and expertise to make a positive impact in the lives of clients at your organization. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Community Service Worker - Canada Summer Job

Fred Victor -ETS
06.2024 - Current
  • Completing program intake & assessment and following up with second assessment
  • Supporting with co-facilitation in collaboration with program facilitator
  • Mentoring peer trainees to transition into internal peer work opportunities
  • Reviewing workshops and developing program material and content
  • Supporting with program room set up and close down
  • Utilizing internal client case management databases
  • Moderating workshops for several programs and taking attendance
  • Completing client follow up calls and maintaining a detailed record of responses
  • Supporting with crisis De-escalation as needed
  • Taking part in regular team meetings and collaborating with program staff and management
  • Conducted workshops on topics like mental health awareness to empower community members.
  • Developed and maintained accurate records of programs and services.
  • Improved overall well-being of clients through effective case management and resource referrals.

Peer Support Worker

Fred Victor Warming Centre
11.2023 - 04.2024
  • Conducting intake and discharge procedures, demonstrating proficiency in SMIS (Shelter Management Information System) and computer skills,
  • Employing active listening skills and informal counseling expertise
  • Applying de-escalation techniques, managing central intake and duty office operations,
  • Employing effective communication skills: email, phone, and in-person interactions with service users, utilizing
  • Familiarity with harm reduction practices: distributing kits and responding to overdoses,
  • Supporting residents' needs and maintaining a conducive space (flexible and adaptable),
  • Documenting case notes and shift logs,
  • Understanding cleanliness standards, communicable diseases, and organizational principles,
  • Applying knowledge of Toronto Shelter Standards and the shelter system, collaborating effectively and demonstrating teamwork abilities,
  • Serving as a liaison with TNG case managers, peers, and external organizations, coordinating referrals and utilizing available resources
  • Contributed to program evaluations by gathering feedback from clients on their experiences with peer support services.
  • Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
  • Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.


Cleaner

Better Living Centre Winter Respite Shelter
01.2021 - 02.2024
  • Cleaned, sanitized, and disinfected all surfaces in common areas, swept, mopped, and vacuumed floors, adhered to strict sanitization requirements to encourage safety and manage the spread of infectious disease and viruses, including COVID19
  • Worked with all members of the team on a rotating basis; maintained open communication and documented work in logbooks
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.

Daycare Cleaner

PYZ Enterprises
01.2021 - 01.2022
  • Cleaned, organized, and sanitized all rooms, including toilets and play areas, safely and efficiently, moved and arranged furniture and other items during the cleaning process, worked in close teams of two to ensure full coverage of the daycare, maintained cleaning and sanitization standards and protocols to support safe operations during COVID19

Education

SSTEP Program -

Fred Victor
12.2022

Tourism and Hospitality Management -

Kenya Wildlife Service Training Institute
10.2020

Certificate of Secondary Education (K.C.S.E.) -

Mary Mount Secondary School
01.2017

Skills

  • Rapport building and trust establishment
  • Crisis intervention and De-escalation
  • Compassionate support and assistance
  • Case management
  • Interpersonal communication
  • Collaboration and teamwork
  • Adaptability and resilience
  • Client Advocacy
  • Data Entry
  • Training and mentoring
  • Community Relations
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking Abilities
  • Case File Management
  • Client Intakes
  • Document Management
  • Issue Reporting
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Professional Demeanor

Certification

  • Toronto Shelter Standards, Toronto Hostel Training Centre, 09/29/2022
  • Case Management, Toronto Hostel Training Centre, 10/05/2022
  • 2slgbtq+ Foundations, Rainbow Health (Sherbourne Health), 10/22/2022
  • Harm Reduction In The Homelessness Sector, Homelessness Learning Hub
  • Non-Violent Crisis Prevention, CPI, 11/05/2022
  • Social Service Training And Employment Program (Sstep)
  • Harm Reduction, Overdose Response and Naloxone Training
  • WHMIS, AODA
  • First Aid CPR/AED Level 'C'

Languages

English
Full Professional

Accomplishments

  • Collaborated with team of 2 in the development of workshops.
  • Used Microsoft Excel to develop client performance tracking spreadsheets.
  • Achieved final graduation of entire cohort through effectively helping participants with completing certifications.
  • Documented attendance and note taking which led to better workshop time utilization.
  • Achieved maximum client needs attendance by completing assigned duties with accuracy and efficiency.

Timeline

Community Service Worker - Canada Summer Job

Fred Victor -ETS
06.2024 - Current

Peer Support Worker

Fred Victor Warming Centre
11.2023 - 04.2024

Cleaner

Better Living Centre Winter Respite Shelter
01.2021 - 02.2024

Daycare Cleaner

PYZ Enterprises
01.2021 - 01.2022

SSTEP Program -

Fred Victor

Tourism and Hospitality Management -

Kenya Wildlife Service Training Institute

Certificate of Secondary Education (K.C.S.E.) -

Mary Mount Secondary School

Similar Profiles

CREATE PROFILE
Grace Ngige