Grace Ngalula
Edmonton,Canada
Summary
I bring strong communication skills and a commitment to enhancing patient relations and customer service in diverse environments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant teacher
Conseil des Écoles Fransaskoises de Regina
Regina, Canada
09.2022 - 06.2023
- Assists teachers and helps them organize and coordinate classroom activities with children.
- Leading the activities of young children
- Tells stories and teaches songs and prepares craft materials
- Assists the teacher in his pedagogical interventions with students with learning difficulties
Intern
CÉCS EMPLOYMENT ACCESS INTERN
04.2021 - 06.2022
- Personal development and leadership
- Time management
- Communication at work
- Diversité culturelle en milieu de travail
- Work Rights and Culture in Canada and Saskatchewan WHMIS
- First Aid CPR C
RÉCEPTIONNISTE AGENTE/AGENT DE DÉVELOPPMENT
Association communautaire française de Regina
Regina, Canada
10.2021 - 03.2022
- Receive and redirect calls
- Assisting clients with rent
- Organize community events
- Write and submit activity reports
AGENT DE PROJET
Association communautaire française de Regina
Regina, Canada
04.2021 - 06.2021
- Making posters
- Organize the summer camp
- Promote activities
- Organize meeting activities
- Denial of activity account
Volunteer
Victoria Hospital
Prince Albert, Canada
09.2018 - 02.2021
- Interacting with the elderly
- Animate a subject
- Encouraging older adults to see life in a good way
- Providing support services and care
SERVICE À LA CLIENTÈLE
Walmart
Prince Albert, Canada
02.2020 - 07.2020
- Operate the cash register
- Assist customers in finding items
- Swing the cash register
Education
Medical office Administration -
GMC College
Calgary, alberta11.2025
Up grading 12 Program -
SaskPolytechnic
calgary, SK11.2022
High School Diploma -
Metanoia
Nord KivuSkills
- Medical Billing & Coding (ICD-10, CPT)
- Appointment Scheduling
- Insurance Verification & Authorizations
- Patient Relations & Customer Service
- HIPAA Compliance
- Office Management & Clerical Support
- Excel Essential Training (365/ Microsoft 365)
- Outlook 2021 Essential Training (office 2021/LTSC)
- Office 365 pour administrator
- Microsoft office Suite/Medical Software
References
- Harper Monica, Advisor, Adult Basic Education, Saskpolytechnic, Prince Albert, SK, 306-940-7876, 306-765-1746
- Victoria Hospital, Volunteer Service, Prince Albert, SK, 306-765-6119
- Laeticia Mwayuma, Cramp Coordinator, Prince Albert, SK, 306-941-8814
Languages
- Français
- Anglais
- Swahili
- Lingala
Volunteer Experience
Assistant, Hospital Victoria, Prince Albert, SK, 09/01/18, 02/28/21, Interacting with the elderly., Animate a subject., Encouraging older adults to see life in a good way., Providing support services and care.
Profile - Core Competencies
- Medical Billing & Coding (ICD-10, CPT)
- Appointment Scheduling
- Insurance Verification & Authorizations
- Patient Relations & Customer Service
- HIPAA Compliance
- Office Management & Clerical Support
- Permis de conduire de Classe 5
- Excel Essential Training (365/ Microsoft 365)
- Outlook 2021 Essential Training (office 2021/LTSC)
- Office 365 pour administrator
- Microsoft office Suite/Medical Software
Certification
- medical office administrative
- grade 12 program
- first aide
Languages
English
Professional
French
Professional
Timeline
Assistant teacher
Conseil des Écoles Fransaskoises de Regina
09.2022 - 06.2023
RÉCEPTIONNISTE AGENTE/AGENT DE DÉVELOPPMENT
Association communautaire française de Regina
10.2021 - 03.2022
Intern
CÉCS EMPLOYMENT ACCESS INTERN
04.2021 - 06.2022
AGENT DE PROJET
Association communautaire française de Regina
04.2021 - 06.2021
SERVICE À LA CLIENTÈLE
Walmart
02.2020 - 07.2020
Volunteer
Victoria Hospital
09.2018 - 02.2021
Medical office Administration -
GMC College
Up grading 12 Program -
SaskPolytechnic
High School Diploma -
Metanoia
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