Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grace McNamee

Greater Napanee,ON

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2
2
years of professional experience

Work History

Server

The Waterfront Pub and Terrace
07.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Dennys
01.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Housekeeper

Self Employed Services
09.2023 - 12.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

Education

Bachelor of Arts - Psychology

Redeemer University
Ancaster, ON
04-2027

Skills

  • Hospitality background
  • Foreign language proficiency
  • Reliable and responsible
  • Problem-solving
  • Customer service-focused
  • Strong work ethic
  • Menu memorization
  • Team collaboration

Languages

Spanish
Professional Working

Timeline

Housekeeper

Self Employed Services
09.2023 - 12.2024

Server

The Waterfront Pub and Terrace
07.2023 - 08.2024

Server

Dennys
01.2023 - 07.2023

Bachelor of Arts - Psychology

Redeemer University

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Grace McNamee