Grace McElroy
Ladera Ranch,CA
Summary
Dynamic and results-driven professional with a CA cosmetologist license, and extensive experience at Supercuts. Proven ability in client consultation and appointment scheduling, enhancing customer satisfaction and loyalty. Skilled in inventory control and team leadership, consistently optimizing operations and fostering a collaborative environment to drive business success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hairstylist
Supercuts
10.2018 - Current
- Assist clients with hair care consultations and product recommendations.
- Maintain the cleanliness of workstations and ensure we are in compliance with hygiene standards.
- Provide excellent customer service, fostering client relationships for repeat business.
- Participate in ongoing education to refine skills and stay updated on trends.
- Process payments, entering sales in register for prompt customer service.
- Resolve guest complaints about a service or style.
- Count and document opening and closing cash amounts daily.
- Bank runs
- Completed safety training and certifications to minimize risk of infection or injury to customers. Schedule customer appointments and rearranges individual time slots to meet demand.
- Successfully manages a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educate customers on products to maximize benefits for their hair.
- Mentor new hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Check inventory and send in the orders when the manager is unavailable.
- Provide support at SuperCuts (#604) when they are understaffed.
Freight Team Associate
Home Depot
05.2022 - 10.2023
- Ensured compliance with safety protocols and operational standards.
- Trained new associates on equipment usage and best practices.
- Collaborated with cross-functional teams to optimize workflow efficiency.
- Lifted and moved items weighing 50 pounds multiple times per shift.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
- Used pallets, straps and load bars to secure freight for transport.
- Operated pallet jacks and forklifts to move freight and load trucks.
Supervisor
Nautica Retail
03.2022 - 10.2023
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Coordinated team schedules, optimizing resource allocation for maximum productivity.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Completed bank runs and deposits.
- Counted and documented the cash daily.
- Accepted inventory and ensured it was correct.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
CRM Specialist
DealerSocket
02.2010 - 09.2018
- Trained team members on CRM software best practices and maintenance procedures.
- Collaborated with marketing teams to optimize campaigns using CRM insights.
- Managed CRM database integrity, ensuring accurate and up-to-date customer information.
- Mentored junior staff in CRM functionalities, fostering a culture of continuous improvement.
- Reduced response time for customer inquiries by optimizing the CRM system and automating routine tasks.
- Supported the successful deployment of a new CRM platform, assisting with user acceptance testing, data migration, and post-implementation support.
- Collaborated closely with IT teams, troubleshooting technical issues related to the CRM system and ensuring minimal downtime.
- Created dashboards to monitor and track key performance indicators.
- Provided technical support for troubleshooting analytics and reporting issues.
- Provided technical support to customers via phone, email, and chat, ensuring prompt issue resolution.
- Diagnosed hardware and software problems, delivering efficient troubleshooting solutions to enhance user satisfaction.
- Documented support interactions in ticketing system, maintaining accurate records for future reference and analysis.
- Collaborated with cross-functional teams to escalate complex issues and improve product knowledge across departments.
- Analyzed recurring technical issues to develop improved support processes and reduce resolution times significantly.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Sales Associate
Kohls Department Store
02.2009 - 02.2011
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Collaborated with team members to maintain organized merchandise displays, ensuring product visibility.
- Assisted in inventory management, tracking stock levels and replenishing items as needed.
- Conducted product demonstrations to educate customers on features and benefits, driving sales engagement.
- Loaded and unloaded trucks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
Barista Shift Lead
Pipes Cafe
01.2007 - 01.2009
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Associate of Science - Medical Coding
Saddleback College
Mission Viejo, CA06-2028
Cosmetology License - Cosmetology
Marinello Schools of Beauty
Lake Forest, CA01-2011
High School Diploma -
San Clemente High School
San Clemente, CA06-2009
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- CA licensed cosmetologist
- Business management
- Complex Problem-solving
- Inventory control
- Operations management
- Salesforce, DealerSocket, multiple DMS Systems, Microsoft, Google, Zoom, Adobe, and Canva experience
- Team leadership
- Customer service
- Financial management
Accomplishments
- Promoted to Assistant Manager/Supervisor after 3 months of employment at Nautica.
- Selected as “Employee of the Month” for attention to detail and outstanding customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Certification
- Cosmetology License - 2011 - Present
Languages
English
Native or Bilingual
2018 Best Team Player Award at DealerSocket
I was voted by the entire technical support department as the best team player. I felt very honored to receive this award.
Timeline
Freight Team Associate
Home Depot
05.2022 - 10.2023
Supervisor
Nautica Retail
03.2022 - 10.2023
Hairstylist
Supercuts
10.2018 - Current
CRM Specialist
DealerSocket
02.2010 - 09.2018
Sales Associate
Kohls Department Store
02.2009 - 02.2011
Barista Shift Lead
Pipes Cafe
01.2007 - 01.2009
Associate of Science - Medical Coding
Saddleback College
Cosmetology License - Cosmetology
Marinello Schools of Beauty
High School Diploma -
San Clemente High School