Summary
Overview
Work History
Education
Skills
References
Notable Projects
Affiliations
Certification
Languages
References
Timeline
Generic

Grace Mahinda

Toronto

Summary

Certified project management professional with over 7 years of experience across Fintech, Banking and Healthcare Industries. Adept at driving cross-functional collaboration as well as creating and implementing high-impact technology solutions, turning complex ideas into structured outcomes. Passionate about equity, accessibility, sustainability, and inclusion, with a proven track record of leading diverse teams and fostering strong client partnerships. Skilled in stakeholder management, risk management, and the end-to-end implementation of systems that improve business outcome and drive valuable change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead/Change Manager - Recruitment, Scheduling & Training

Nexim Healthcare Consultants Inc.
07.2022 - 04.2024
  • Developed and streamlined change management strategies: Created adoption, monitoring, and supporting strategies to transition management, operation, and healthcare field staff to the new scheduling and HR management software (Deputy, BambooHR), which increased operational efficiency by over 40% and stabilized the shift fill rate at 98-99%.
  • Streamline staff onboarding and training: Led onboarding and training initiatives, expanding the field staff portfolio by 300%, trained 12 new operational personnel hires, and 3 management staff.
  • Team Leadership: Directed a team of recruiters, providing ongoing guidance on best practices, while focusing on team wellness and empowerment.
  • Industry Networking: Represented the company at career fairs and industry events to enhance employer brand visibility and optimal talent acquisition.
  • Ensured compliance with legal and regulatory requirements in all team activities.

Digital Product Owner - The Suptech Marketplace

Cambridge Centre for Alternative Finance( CCAF)
07.2022 - 06.2023
  • Product Strategy: Led end-to-end product strategy by identifying market opportunities, defining product vision, and prioritizing features.
  • Collaborate cross-functionally to align business goals with user needs, and drive measurable growth.
  • Research and Market Analysis: Conducted global market studies and segmentation to identify key insights, enhancing the product's competitive positioning.
  • Stakeholder Communication: Acted as the primary liaison between technical teams, end users, and stakeholders, ensuring alignment on product deliverables.
  • Monitored usage metrics such as page views, time spent on page, conversion rates to measure success of the Suptech Marketplace platform.
  • Analyzed User feedback to identify areas of improvements.

Researcher - Global Fintech Ecosystem Atlas

Cambridge Centre for Alternative Finance
07.2021 - 06.2022
  • Global Fintech Ecosystem Mapping: Mapped fintech entities globally, classifying, and visualizing data to support ecosystem development.
  • Data Collection and Reporting: Refined data collection protocols to enhance the precision of results, contributing to reports for publication and presentations.
  • Literature Review & Grant Preparation: Assisted in literature reviews, and the preparation of grant applications and progress reports.
  • Optimized quality and consistency of content by closely reviewing and correcting work products.

Digital Product Owner/manager - Digital Bulk Payments System

Co-operative Bank Kenya Ltd.
01.2018 - 05.2022
  • Product Strategy: Developed the product vision and roadmap, driving the successful launch of multiple enhancement features by integrating user feedback and market trends.
  • Customer-Centric Enhancements: Managed ongoing system upgrades based on customer feedback, ensuring alignment with market demands and improved user satisfaction.
  • Risk and Compliance: Led audits and implemented compliance protocols, mitigating risks and ensuring regulatory adherence.
  • Stakeholder Management: Maintained strong relationships with key internal and external stakeholders to drive alignment and project success.

Alternative Channels Support Officer

Co-operative Bank of Kenya Ltd.
09.2016 - 12.2017
  • Customer Service Support: Resolved customer complaints within service level agreements (SLAs), achieving a consistent 95% - 98% customer satisfaction rate.
  • Risk and Performance Monitoring: Conducted performance reporting and revenue assurance activities, ensuring accurate portfolio management.
  • Process Improvement: Led efforts to streamline productivity and performance reporting, implementing instant remedial actions when necessary.

Education

Project Management Professional (PMP) Certification -

04.2025

Business Analytics -

Cambrian College
Hyflex
04-2026

Bachelor of Economics - Finance

Kenyatta University
Nairobi, Kenya
07.2016

Foundations & Applications of Financial Technology -

Wharton, University of Pennsylvania
09.2024

Scrum Master Certification -

Learn Quest Via Coursera
09.2024

Skills

  • Cross-functional team leadership
  • Project objective alignment
  • Budget and resource management
  • Risk identification and mitigation
  • Agile and Waterfall methodologies
  • Stakeholder engagement and communication
  • Change management support
  • Workflow improvement and streamlining
  • Quality assurance implementation
  • Project lifecycle management
  • Jira, MS Project, Confluence, Asana proficiency

References

Available Upon Request

Notable Projects

  • Streamline workforce and HR operations, Nexim Healthcare Consultants Inc, 01/01/23 - 04/30/24, Implemented two robust scheduling and HR management software; Deputy & BambooHR for over 900 staff increasing operational efficiency and quality assurance by over 40%.
  • Digital Bulk Payment portal enhancement, Co-operative Bank of Kenya Ltd, 01/01/23 - 06/30/23, Promoted accessibility and financial inclusion for underserved communities, increasing mobile bulk payments transactions by over 300% within the first 6 months of implementation.
  • Suptech Marketplace Development, Cambridge Suptech Lab, 01/01/22 - 12/31/22, Co-led the project by coordinating a focus group with 9 global financial regulators to provide actionable insights.
  • Digital Lending Reconciliation Tool, Co-operative Bank of Kenya Ltd, 01/01/18 - 05/31/22, Increased the efficiency of the e-loan reconciliation system by 90%, lowering the turnaround time from over 3 hrs to under 20 minutes.

Affiliations

  • Data Steward - Co-operative Bank of Kenya Ltd(Alternative Banking Channels Dept. 2019-2022)
  • Customer Service Hall of Fame - Co-operative Bank of Kenya Ltd (Voted twice - 2020,2021)
  • Co-operative Bank of Kenya Employee SACCO Delegate - 2019-2021

Certification

  • Project Management Professional (PMP) - April 2025

Languages

English
Full Professional

References

References available upon request.

Timeline

Team Lead/Change Manager - Recruitment, Scheduling & Training

Nexim Healthcare Consultants Inc.
07.2022 - 04.2024

Digital Product Owner - The Suptech Marketplace

Cambridge Centre for Alternative Finance( CCAF)
07.2022 - 06.2023

Researcher - Global Fintech Ecosystem Atlas

Cambridge Centre for Alternative Finance
07.2021 - 06.2022

Digital Product Owner/manager - Digital Bulk Payments System

Co-operative Bank Kenya Ltd.
01.2018 - 05.2022

Alternative Channels Support Officer

Co-operative Bank of Kenya Ltd.
09.2016 - 12.2017

Project Management Professional (PMP) Certification -

Business Analytics -

Cambrian College

Bachelor of Economics - Finance

Kenyatta University

Foundations & Applications of Financial Technology -

Wharton, University of Pennsylvania

Scrum Master Certification -

Learn Quest Via Coursera

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