GRACE MACLEOD
Coquitlam,BC
Summary
Results-driven management professional with a demonstrated track record of leading teams to success. With expertise in T24 Core Banking Functional Modules associated to Canadian Model layer and Product Configuration. Emphasizing team collaboration, operational efficiency, and achieving measurable outcomes. Committed to driving organizational success by utilizing strategic planning, process improvement, and fostering a culture of accountability and excellence. Consistently adapts to meet changing organizational needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Application Technology
Vancity Savings Credit Union
06.2024 - Current
- Streamlined the core banking delivery process by leading a team to identify requirements, test solutions, assess developments, document knowledge transfers, create user guides, perform unit testing, and oversee the deployment of fixes and packages, consistently delivering key project milestones with efficiency and precision.
- Specialized in T24 Core Banking Functional Modules related to the Canadian Model layer and Product Configuration
- Monitored and approved IT change requests to align with business needs, ensuring compliance with configuration and release standards.
- Collaborated with cross-functional teams to prioritize application roadmaps, evolve backlogs, and deliver high-quality technological enhancements.
- Partnered with business leaders to define technical solutions, assess feasibility, and implement impactful technology improvements.
- Facilitated Agile processes and ceremonies, including leading daily stand-ups and refining the product backlog to ensure alignment with project goals and team priorities.
- Successfully managed and inspired a diverse team, fostering a high-performing and engaged workforce.
- Cross-trained existing employees to enhance team agility and optimize performance.
- Resolved staff member conflicts by actively listening to concerns and finding balanced solutions.
- Established a professional and organized workplace, ensuring safety and efficiency for employees and stakeholders.
- Consistently met or exceeded deadlines by managing multiple complex tasks within tight timeframes.
- Enhanced customer satisfaction through prompt resolution of disputes, proactive communication, and delivery of superior service.
- Coordinated team and vendor resources to enhance banking applications, driving productivity improvements and superior user experiences.
- Directed development activities to maintain compliance, boost efficiency, and support a culture of continuous improvement.
Technical Lead
Vancity
10.2019 - Current
- Configure Products in core banking system related to enhancements of existing Products or new features such as Fee increases.
- Lead and coordinate multiple team members within the Banking Applications team for enhancements, new features, and sustainment work related to core banking products.
- Collaborate between other IT departments, Product Managers, Business stakeholders, Staff and Member Readiness departments for execution on existing sustainment and new initiatives.
- Document Business and Technical requirements, process maps for sustainment and new initiatives.
- Triage, analyze, document, and execute bug fixes for core banking sustainment.
- Create knowledge base for team training, staff job aids, policies and procedures and Vancity GPS for on core banking products.
- Prioritize Sustainment work, SMART initiatives and business led projects based on member impact, staff readiness, resourcing and system capabilities.
IT Analyst
Vancity
07.2014 - 10.2019
- Served as Scrum Master role for 2 years on multiple products.
- Leveraged Agile mindset and Retrospective ceremonies to noticeably increase team productivity.
- Facilitated scrum ceremonies to support the project team, remove impediments and increase efficiency to deliver business value.
- Leverage business process models to identify key stakeholders for requirement elicitation.
- Define approach to bring clarity to poorly structured project with vague stakeholder identification and management.
- Through collaboration help key stakeholders define the scope of the project through Business Model Canvas, Journey Map and Use Case workshops.
- Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
- Champion the user story writing framework during Inception to gain stakeholder engagement and buy-in
- Coach Product Owners and other Analysts on effective writing of User Stories
- Facilitate separate communities of practice learnings for both Scrum Master and Business Analysis
Education
Agile Leadership Certificate -
University of British Columbia
01.2018
Agile Product Ownership (UBC) - undefined
University of British Columbia
01.2018
Business Analysis Certificate - undefined
University of British Columbia
01.2017
Skills
- Team leadership
- Functional knowledge of T24 core banking
- Product configuration and enhancements
- Software delivery lifecycle management
- Knowledge base creation and training material development
- Agile methodology and backlog refinement
- Project management and solution delivery
- Stakeholder collaboration and communication
- Change management and compliance
- Operational efficiency and process optimization
- Business analysis expertise
Websites
Certification
- Registered Product Owner, Agile Education - September 2024
Timeline
Manager Application Technology
Vancity Savings Credit Union
06.2024 - Current
Technical Lead
Vancity
10.2019 - Current
IT Analyst
Vancity
07.2014 - 10.2019
Agile Product Ownership (UBC) - undefined
University of British Columbia
Business Analysis Certificate - undefined
University of British Columbia
Agile Leadership Certificate -
University of British Columbia
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