GRACE K MACDONALD
Williamstown,Canada
Summary
Dynamic customer service professional with extensive excelling in client relations and payment processing. Proven ability to enhance customer experiences through excellent communication and organizational skills. Adept at multitasking and maintaining attention to detail, ensuring a positive and efficient environment for both clients and team members.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Avonmore Berry Farm
Avonmore, Ontario
06.2025 - Current
- Operated cash register and processed customer purchases, ensuring accuracy and efficiency.
- Guided customers in strawberry fields by providing directions and explaining picking process, enhancing their overall experience.
- Assisted in bakery by stocking baked goods, packaging products, and maintaining cleanliness and organization.
Freelance Makeup Artist
SELF EMPLOYED
06.2017 - Current
- Executed makeup applications for clients at outings, proms, weddings, and special events to enhance their overall appearance and confidence.
- Created personalized makeup looks for diverse clientele during special events and photoshoots.
- Advised clients on skincare products and makeup techniques for individual needs.
- Managed inventory of cosmetics and tools to ensure efficient workflow and availability.
Sales Associate
PET VALU
Alexandria
04.2025 - 12.2025
- Assisted customers in selecting appropriate pet products based on their needs, preferences and pet requirements.
- Operated register for cash, debit, and credit card transactions, ensuring accurate and efficient processing.
- Trained and mentored new team members to enhance product knowledge and customer service skills.
- Assisted in planning and preparing in-store events to promote products and drive sales.
- Managed store opening and closing, balancing daily transactions and maintaining security protocols.
Receptionist
BALANCED MESSAGE THERAPY
Cornwall, Canada
04.2023 - 07.2024
- Coordinated scheduling and confirmation of appointments for multiple therapists to enhance client flow.
- Responded to inquiries from callers seeking information.
- Maintained clean and organized reception area to create welcoming environment for visitors.
- Processed insurance payments efficiently at front desk. and credit/cash payment.
- Managed client information entry and updates in charts to ensure accurate and accessible records.
- Maintained confidentiality of information regarding clients and company.
- Performed cleaning and resetting of therapy rooms after treatments.
Sales Associate
WINNERS
10.2019 - 04.2023
- Assisted customers in locating and selecting merchandise across all store departments to enhance shopping experience.
- Prepared merchandise for sales floor by pricing and tagging items to ensure clarity and accessibility for customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated register for cash, debit and credit card transactions.
Education
High School Diploma -
Char-Lan District High School
Ontario06-2019
Skills
- Payment Processing
- Customer and client relations
- Product knowledge
- Excel
- Outlook
- Word processing
- Organizational Skills
- Attention to Detail
- 60 wpm typing speed
- Multitasking Abilities
- Punctual and Reliable
- Adaptability
- Excellent Communication
- Courteous and Professional
Timeline
Customer Service Representative
Avonmore Berry Farm
06.2025 - Current
Sales Associate
PET VALU
04.2025 - 12.2025
Receptionist
BALANCED MESSAGE THERAPY
04.2023 - 07.2024
Sales Associate
WINNERS
10.2019 - 04.2023
Freelance Makeup Artist
SELF EMPLOYED
06.2017 - Current
High School Diploma -
Char-Lan District High School