Grace Loveridge
OTTAWA,ON
Summary
Results-driven Fast Food Crew Trainer with expertise in training development and effective communication. Focused on enhancing team collaboration and customer service protocols to improve operational efficiency. Experience in mentoring new hires, ensuring food safety compliance, and driving operational effectiveness. Skilled in training staff on cash handling and food preparation, leading to increased crew productivity and customer satisfaction. Dedicated Fast Food Crew Trainer with expertise in mentoring staff and enhancing customer service protocols. Proven ability to implement effective training programs that elevate team performance and maintain high operational standards.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Fast Food Crew Trainer
McDonald
09.2020 - Current
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
- Trained new crew members on food safety and customer service procedures.
- Mentored staff on effective communication and teamwork skills during peak hours.
- Assisted in maintaining high standards of cleanliness and organization in the restaurant.
- Evaluated training materials and provided feedback for continuous improvement initiatives.
Sales Associate
The children place
Ottawa, Ontario
04.2021 - 05.2022
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Restocked shelves to maintain product availability and enhance customer shopping experience.
- Managed inventory levels and restocked merchandise.
- Coordinated with team members to maintain efficient store operations.
- Worked with fellow sales team members to achieve group targets.
- Designed and set up merchandise displays with signage to stimulate customer interest and clear excess inventory.
Education
High School Diploma -
Ottawa Technical Secondary
Ottawa, ON06-2024
Skills
- Food safety compliance
- Customer service protocols
- Training development
- Staff training
- Financial transactions procedures
- Register operation
- Inventory management
- Time management
- Multitasking
- Team collaboration
- Customer feedback analysis
- Effective communication
- Communication skills
- Interpersonal communication
- Active listening
- Problem solving
- Analytical thinking
- Financial transactions
Languages
English
Professional
Certification
- Driver’s license
Timeline
Sales Associate
The children place
04.2021 - 05.2022
Fast Food Crew Trainer
McDonald
09.2020 - Current
High School Diploma -
Ottawa Technical Secondary