GRACE LIU
Victoria,BC
Summary
Dedicated and customer-focused professional with a passion for creating exceptional experiences. With 3 years of experience in the customer service, will bring a deep understanding of customer communication techniques, and a commitment to delivering top-notch service. Proficient in ensuring product quality and maintaining a clean and inviting environment. Adept at building rapport with customers, taking orders efficiently, and providing personalized recommendations. Eager to contribute enthusiasm, barista skills, and dedication to creating memorable moments.
Overview
3
3
years of professional experience
Work History
Cashier/Milk Tea Bar Clerk
UvicKanpai Asian Eatery & Bar
09.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Server
Purple Garden Restaurant
10.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Computer Science
University of Victoria
Victoria, BCSkills
- Order Taking: Greeted customers courteously, provided menus, and took orders accurately, catering to specific customer preferences and dietary restrictions
- Cash Handling: Managed cash transactions efficiently, including processing payments, providing change, and maintaining cash register accuracy Maintained a clean and organized cashier station
- Food Packing: Assembled and packaged food orders with precision and care, ensuring correct items were included, and orders were well-presented for takeout and delivery
- Customer Service: Provided exceptional customer service by addressing inquiries, resolving concerns, and ensuring positive dining experience for all patrons
- Cleanliness and Sanitation: Maintained a clean and organized work area, adhering to food safety and sanitation guidelines to ensure a hygienic environment
- Team Collaboration: Worked collaboratively with colleagues to ensure a cohesive and efficient restaurant operation, especially during busy shifts
- Flexibility: Adapted to varying workloads, customer volumes, and roles within restaurant to support team's overall success
Timeline
Cashier/Milk Tea Bar Clerk
UvicKanpai Asian Eatery & Bar
09.2021 - 01.2023
Server
Purple Garden Restaurant
10.2019 - 02.2020
Bachelor of Science - Computer Science
University of Victoria
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