Grace Lewis
Temecula
Summary
I am a versatile and service driven professional with over 5 years in high volume, customer focused positions with an outstanding ability to build strong customer connections and long lasting relationships. My mission is to go above and beyond to promote loyalty to any company I work for. Recognized for great communication, impeccable professionalism, and a natural flair for generating unforgettable guest experiences. Renowned for handling fast-paced workplaces, fostering strong relationships with individuals from diverse backgrounds, and transforming obstacles into beneficial outcomes. My goal is to contribute to the success of Delta Airlines by offering top quality customer service as well as conveying honesty and integrity that clearly represents Delta's values and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2022 - 12.2025
- Customer service and hospitality
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Collaborated with team members to streamline workflow during peak hours.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Volunteered to serve coffee to veterans for a 9/11 event.
Barista
Better Buzz Coffee
03.2024 - 06.2025
- Prepared a variety of coffee beverages with attention to quality and customer preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Host
Texas Roadhouse
01.2021 - 08.2021
- Welcomed guests with warmth, ensuring a positive first impression upon arrival.
- Managed seating arrangements efficiently, optimizing flow during peak dining hours.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
- Collaborated with servers to ensure timely seating and service for all guests.
- Adapted to high-pressure situations, ensuring smooth operations during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
No Degree - Business Administration
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Riverside Brookfield High School
Riverside, Illinois05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Hospitality service expertise
- Team collaboration
- Clear communication
- Strong work ethic
- First aid/CPR certified
- Reliability and punctuality
- Professional appearance
- Emergency procedures
- Safety procedures
- Guest services
Timeline
Barista
Better Buzz Coffee
03.2024 - 06.2025
Barista
Starbucks
10.2022 - 12.2025
Host
Texas Roadhouse
01.2021 - 08.2021
No Degree - Business Administration
Arizona State University
High School Diploma -
Riverside Brookfield High School