Summary
Overview
Work History
Skills
Timeline
Generic

Grace Lee

Calgary,AB

Summary

Versatile and results-driven professional excelling in customer service and staff management. Demonstrated ability to enhance team efficiency and foster client relations through effective problem-solving and multitasking. Achieved operational excellence by implementing innovative practices, leading to significant improvements in customer satisfaction and business growth.

Overview

12
12
years of professional experience

Work History

Sales Associate

Pet Valu
09.2022 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions and deposits efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Cannabis Nursery Manager

Because You Cann
12.2021 - 10.2022
  • Monitored watering times, soil conditions, nutrient management, and plant positions and made informed adjustments in response to environmental conditions.
  • Oversaw growth, planting and maintenance of mother plants, seedlings, and clones.
  • Oversaw Integrated Pest Management to ensure the health of all mother and flowering plants.
  • Assisted in developing and refining cultivation practices to achieve high-quality yields and operational excellence.
  • Developed and ensure all staff followed Standard Operating Procedures.

Cleaning Supervisor

:AM Cleaning YYC
07.2021 - 12.2021
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.

Cannabis Nursery Manager

Because You Cann
09.2019 - 07.2021
  • Monitored watering times, soil conditions, nutrient management, and plant positions and made informed adjustments in response to environmental conditions.
  • Oversaw growth, planting and maintenance of mother plants, seedlings, and clones.
  • Oversaw Integrated Pest Management to ensure the health of all mother and flowering plants.
  • Assisted in developing and refining cultivation practices to achieve high-quality yields and operational excellence.
  • Developed and ensure all staff followed Standard Operating Procedures.

Animal Care & Sales Associate

PetSmart
01.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Ensured the well-being of store animals by feeding, cleaning, monitoring health & behavior, taking animals to the vet when necessary, and adhering to safety and hygiene standards

Seasonal Server

Aspen Crossing
05.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.

Team Member

Tim Hortons
04.2012 - 12.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Staff Management
  • Client Relations
  • Multi-tasking strength
  • Problem-Solving
  • Cash Handling

Timeline

Sales Associate

Pet Valu
09.2022 - 11.2023

Cannabis Nursery Manager

Because You Cann
12.2021 - 10.2022

Cleaning Supervisor

:AM Cleaning YYC
07.2021 - 12.2021

Cannabis Nursery Manager

Because You Cann
09.2019 - 07.2021

Animal Care & Sales Associate

PetSmart
01.2018 - 08.2019

Seasonal Server

Aspen Crossing
05.2017 - 01.2018

Team Member

Tim Hortons
04.2012 - 12.2016

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Grace Lee