
Patient-focused administrative professional with experience in healthcare coordination, front desk operations, scheduling, insurance verification, and customer service. Skilled at managing high-volume communications, maintaining accurate records, and creating positive patient experiences. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), electronic records systems, and multi-line phone systems. Recognized for professionalism, organization, and the ability to thrive in fast-paced environments.
• Managed scheduling, client communications, recordkeeping, and daily business operations.
• Built strong client relationships through professionalism and outstanding customer service.
• Managed front desk operations, appointment scheduling, client communications, and administrative support.
• Assisted with daily business operations while delivering exceptional customer service.
• Maintained organized records and supported a fast-paced team environment.
Patient Scheduling & Coordination
Insurance Verification
Front Desk Operations
Electronic Medical Records (EMR/EHR)
Microsoft Office Suite
Multi-Line Phone Systems
Data Entry & Documentation
Patient Relations & Customer Service
HIPAA & Confidentiality
Calendar Management
Team Collaboration
Problem Solving & Multitasking