GRACE KUSI AMPOFO
Edmonton,AB
Summary
Dedicated Housekeeper with more than five years experience in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
3
3
years of professional experience
Work History
Housekeeper
Amoako Barimah
Edmonton, Alberta
09.2022 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Reported any maintenance issues or damage to supervisors immediately.
- Disinfected telephones, light switches and other frequently touched objects.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Returned rooms to occupant-ready status to satisfy future guests.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Senior Housekeeper
Lancaster Hotel
Accra,, Ghana
12.2023 - 08.2024
- Developed and maintained housekeeping cleaning schedules, ensuring all rooms are cleaned in a timely manner.
- Trained and supervised junior housekeepers on the proper use of chemicals, techniques for cleaning various surfaces, and safety practices.
- Coordinated with other departments to ensure guests receive requested amenities in their rooms promptly.
- Assisted guests with any questions or requests regarding housekeeping services.
- Ensured compliance with hotel health and safety regulations.
- Performed deep-cleaning tasks such as carpet shampooing and window washing when necessary.
- Managed linen inventory, including laundry duties such as sorting linens, loading machines, folding sheets.
- Monitored staff performance, providing guidance and feedback when needed.
- Organized storage closets according to established guidelines for easy access by housekeeping personnel.
- Communicated effectively with front desk staff regarding room availability status.
- Provided excellent customer service at all times to ensure guest satisfaction.
- Documented daily activities using computerized tracking systems.
- Held regular meetings with staff members to discuss job expectations and performance reviews.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Senior Housekeeper
Errata Hotel
Accra,, Ghana
10.2021 - 10.2023
- Developed and maintained housekeeping cleaning schedules, ensuring all rooms are cleaned in a timely manner.
- Maintained inventory of all cleaning supplies and equipment, ordering new items as needed.
- Coordinated with other departments to ensure guests receive requested amenities in their rooms promptly.
- Assisted guests with any questions or requests regarding housekeeping services.
- Monitored staff performance, providing guidance and feedback when needed.
- Responded to customer complaints promptly and professionally.
- Implemented new processes for improved efficiency within the department.
- Documented daily activities using computerized tracking systems.
- Held regular meetings with staff members to discuss job expectations and performance reviews.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Waxed and polished wood furnishings to restore faded appearance.
Education
High School Diploma -
Aduman Senior High School
Kumasi Ghana 06-2009
Skills
- Linen replacement
- Safe cleaning with chemicals
- Residential Cleaning
- Window Cleaning
- Deep cleaning
- Cleaning techniques
- Ergonomics and safety training
- Customer Service
- Laundry Management
- Restroom detailing
- Dusting
- Guest Relations
- Linen replenishment
- Infection Control
- Waste disposal
- Vacuuming
- Hospitality background
- Sorting and washing laundry
- Kitchen sanitizing
- Cleaning bathrooms
- Gardening knowledge
- Teamwork
- Interior window washing
- Focused and detail-oriented
- Health and safety compliance
- Dish preparation
- Sanitization techniques
- Window Washing
- Folding clean laundry
- Quality Assurance
- Mopping and sweeping
- Hazardous chemical training
- Polishing surfaces
- Chemical Handling
- Ordering cleaning supplies
- Glass and window washing
- English language fluency
- Physically strong
- Dusting furniture
- Ironing clothing
- Commercial and residential cleaning
- Cleaning and organizing abilities
- Ceiling fan cleaning
- Resident support
- Tile and grout care
- Customer service-focused
- Cleaning methods
- Interior and exterior cleaning
- Mopping and buffing floors
Certificafications
- First Aid & CPRC
- Food Safety
- Basic Life Support (BLS)
- WHMIS
Awards
- Outstanding Housekeeping Department,Errata Hotel,2020
- Housekeeper of the Year,Lancaster Hotel,2022
- Best Housekeeper,GHA,2023
- Housekeeper of the Year,GHCIA,2024
- Executive Housekeeper of the Year,GHCIA,2024
- Service Excellence Awards,Lancaster Hotel,2024
Reference
- Upon Request
Timeline
Senior Housekeeper
Lancaster Hotel
12.2023 - 08.2024
Housekeeper
Amoako Barimah
09.2022 - Current
Senior Housekeeper
Errata Hotel
10.2021 - 10.2023
High School Diploma -
Aduman Senior High School
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