Grace Knauer
Ladera Ranch
Summary
Dedicated women's health student with a solid background in pre-nursing and extensive experience in medication management, sales, and education. Proven ability to enhance customer satisfaction and patient care through effective decision-making and communication skills. Committed to creating inclusive environments and improving service delivery for holistic growth and well-being.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide
Interim HealthCare
Chico
07.2024 - 05.2025
- Transported clients to medical appointments and social events.
- Maintained clean living environment by changing bed linens regularly.
- Provided emotional support and companionship to enhance patient well-being.
- Encouraged independence through self-care skills training in grooming and hygiene.
- Participated in developing individualized care plans based on assessments.
- Prepared meals and snacks aligned with prescribed dietary needs.
- Assisted clients with personal care activities, including bathing and dressing.
- Documented daily client conditions, treatments, and progress for supervisor review.
Instructional Student Assistant
Chico State University
Chico
01.2024 - 05.2024
- Led personalized tutoring sessions to boost student engagement and success.
- Analyzed learning patterns to enhance comprehension and curriculum effectiveness.
- Developed interactive materials tailored to support diverse learning styles.
- Optimized grading processes for quicker feedback aligned with learning objectives.
- Fostered an inclusive environment addressing individual student needs.
- Provided mentorship extending beyond academics to promote holistic student growth.
Medication Technician
Ivy Park
San Juan Capistrano
08.2023 - 01.2024
- Accurately prepared and distributed medications, ensuring effective service coordination.
- Maintained precise medication records to enhance patient safety and confidentiality.
- Monitored patient responses and reported adverse reactions for immediate intervention.
- Conducted quality checks to guarantee medication safety and effectiveness.
- Optimized medication distribution processes, ensuring compliance with prescriptions and maintaining detailed patient records.
- Facilitated communication among residents, pharmacies, and physicians to improve medication services.
- Executed thorough quality assurance checks on medications, prioritizing safety to reduce adverse reactions.
- Provided compassionate care by effectively communicating medication information while adhering to HIPAA regulations.
Sales Associate
Victoria's Secret & PINK
Mission Viejo
12.2022 - 01.2024
- Elevated customer experience through personalized bra fittings, driving sales and brand loyalty.
- Maximized profits by implementing strategic cross-selling techniques and promoting store credit cards.
- Engaged clients to boost sales, contributing to revenue growth.
- Mentored new team members on sales procedures, fostering a collaborative environment.
- Orchestrated efficient cash transactions while resolving customer concerns for a seamless experience.
- Pioneered creative product demonstrations, converting browsers into satisfied purchasers.
- Measured and recommended bras to enhance customer satisfaction and retention.
- Maintained an immaculate store environment to support overall customer engagement.
Waitstaff
Atria Del Sol
Mission Viejo
12.2020 - 12.2021
- Streamlined dining service operations, significantly increasing team efficiency and resident satisfaction.
- Communicated resident preferences to minimize meal complaints and elevate satisfaction levels.
- Trained new hires to ensure consistent service quality and seamless integration into the team.
- Resolved issues promptly to uphold high standards of customer satisfaction.
- Orchestrated dining experiences through proactive management techniques, enhancing overall resident enjoyment.
Education
High School Diploma -
Northgate High School
Walnut Creek05-2021
Some College (No Degree) - Nursing
Saddleback College
Mission Viejo, CASome College (No Degree) - Nursing
Chico State University
Chico, CASkills
- Adaptability
- Communication
- Problem-solving
- Teamwork
- Customer service
- Computer proficiency
- Sales expertise
- Multitasking
- Medication management
- Client engagement
- Time management
- Critical thinking
- Health education
- Relationship building
- Sales techniques
- Responsibility
- Decision-making
- Food service
- Typing skills
- Inventory management
- Patient care
- Quality assurance
- Sales strategy
- Conflict resolution
- Brand management
- Compassionate care
- Product knowledge
- Personal care planning
- Patient transportation
- Companionship provision
- Emotional support
Accomplishments
- Phi Theta Kappa Honor Society
Certification
- CPR Certified (10/27/2023-10/2025)
References
References available upon request.
Timeline
Home Health Aide
Interim HealthCare
07.2024 - 05.2025
Instructional Student Assistant
Chico State University
01.2024 - 05.2024
Medication Technician
Ivy Park
08.2023 - 01.2024
Sales Associate
Victoria's Secret & PINK
12.2022 - 01.2024
Waitstaff
Atria Del Sol
12.2020 - 12.2021
High School Diploma -
Northgate High School
Some College (No Degree) - Nursing
Saddleback College
Some College (No Degree) - Nursing
Chico State University
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