TABO JOHN
Windsor,ON
Summary
Seasoned Social Service Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
Care Coordinator
EXTENDICARE TECUMSEH
Tecumseh, ON
10.2022 - Current
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Completed work schedules, managed calendars and arranged appointments.
- Answered phone calls and welcomed visitors to office.
- Collected and coded various documents to prepare for filing, storage and processing.
Homeless Prevention
Housing Information Services
Windsor, ON
07.2022 - Current
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Guided clients through transition to independent living within community.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Educated local community residents about available health and wellness resources.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Addiction Counselor
Family Services
Windsor
06.2022 - 07.2023
- Provided individual and group counseling to individuals suffering from addiction.
- Developed treatment plans for clients based on their unique needs and goals.
- Assisted in developing aftercare plans for discharged clients to ensure successful reintegration into the community.
- Created educational materials related to substance abuse prevention and treatment strategies.
- Advocates on behalf of clients who are unable to do so themselves due to physical or mental limitations caused by their addiction.
Banking Associate
RBC Royal Bank
Windsor, ON
02.2018 - 10.2021
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Promoted and sold banking products and financial services.
- Researched account information regarding loans and deposits.
- Opened new accounts and served existing customers based on individual financial needs.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Advised customers on bank products, services and financial planning options.
- Achieved or exceeded personal sales goals on consistent basis.
- Customized products and services to meet specific banking requirements.
Customer Service Representative
YAK Communications
Windsor, ON
05.2013 - 12.2015
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Followed script to share product features, pricing and benefits.
- Answered incoming calls from prospective customers to assist and promote offerings.
- Asked customers questions to understand needs and requirements.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
Technical Support Representative
RIM - Blackberry
Windsor, ON
04.2009 - 06.2012
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Demonstrated advanced product knowledge to solve customer issues.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Sociology
University of Windsor
Windsor, ON10.2016
Information Technology- Customer Service Agent
Ministry of Training
07.2015
IT Contact Centre Customer Service Agent
Ontario College Of Trades
Ontario 07.2015
Skills
- Strategic Planning
- Documentation
- Patient Evaluation
- Safety and Risk Assessments
- Case Management
- Crisis Intervention
- Patient Advocacy
Timeline
Care Coordinator
EXTENDICARE TECUMSEH
10.2022 - Current
Homeless Prevention
Housing Information Services
07.2022 - Current
Addiction Counselor
Family Services
06.2022 - 07.2023
Banking Associate
RBC Royal Bank
02.2018 - 10.2021
Customer Service Representative
YAK Communications
05.2013 - 12.2015
Technical Support Representative
RIM - Blackberry
04.2009 - 06.2012
Bachelor of Arts - Sociology
University of Windsor
Information Technology- Customer Service Agent
Ministry of Training
IT Contact Centre Customer Service Agent
Ontario College Of Trades
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