Grace Hurley
Burlington,ON
Summary
I am a customer-focused candidate eager to put excellent communication and interpersonal skills into practice. I am able to answer phones with enthusiasm and communicate with guests effectively to make reservations or appointments, answering any questions they may have. I can also handle payments with ease, complete tasks in a timely manner, and come to work prepared and on time. Due to my extensive experience I am trained in many domains, with extensive experience in customer service, and I am willing to take on multiple responsibilities to be a helpful asset to the team I work with.
Overview
6
6
years of professional experience
Work History
Server
Barangas
05.2023 - 08.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Orientation Leader
Queen's University
08.2023 - 09.2023
- Worked closely with other departments on campus to provide comprehensive information to new students during orientation.
- Managed check-in processes at orientation events, ensuring accurate attendance records were maintained.
- Educated incoming students on university policies, procedures, and expectations regarding academics and behavior.
- Coordinated social activities during the orientation period for an enjoyable introduction to campus culture.
- Developed strong relationships with incoming students, serving as a mentor throughout their first semester on campus.
Hostess
The Keg
08.2019 - 08.2023
- Working at the Keg has exercised my customer service, communication and organization skills
- Greeted customers warmly upon arrival and provided friendly and memorable dining experience.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Cross-trained to handle different restaurant roles, including barback, takeout, and lead hosting.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Hostess
Industria
03.2020 - 08.2022
- At Industria I learned how to persevere at work during covid, following safety and sanitization procedures to uphold proper health standards.
- Managed high-volume takeout orders with strong multitasking skill including answering phones, providing menu suggestions, taking payment, and packing orders.
- I enjoyed doing takeout because it exercised my organization skills and taught me to take accountability.
- As a hostess, I took reservations for the bar and dining room and assisted the servers by giving water to tables, running food and accommodating large parties.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Relayed guest comments or suggestions to manager on duty for further action.
Team Member
Tim Hortons
09.2018 - 03.2020
- Tim Hortons was a great opportunity to build time management skills and self regulation.
- As a team member, my responsibilities included greeting customers, taking orders, training team members, preparing food, organizing inventory, and working in the busy drive-thru.
- I helped to keep the store sanitized during covid to ensure safety and comfort for guests entering the store.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines, and be on time for early 6am shifts.
Team Member
Harveys and Swiss Chalet
01.2018 - 06.2019
- Being a team member at Harvey’s I was responsible for greeting guests, taking orders in store and in the drive-thru as well as cashing them out.
- This job experience was important to me because I learned how to communicate with guests, and give great service in a timely manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Summer Camp Assistant
Creative Edge
06.2019 - 08.2019
- I worked with children from ages 4-13 and assisted them with dance routines to complete a performance for the end of the week.
- Volunteering at camp helped me communicate with kids and brought out my enthusiastic personality.
- Collaborated with other recreation staff in developing new recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Handled administrative tasks such as attendance and registration processes, enabling smooth operation of the summer camp program.
Office Assistant
Food Service Solutions
09.2017 - 08.2018
- Working at Food Service Solutions was an amazing opportunity to start working by organizing files in the office, preparing binders and booklets for meetings and organizing sales materials.
- This taught me how to stay organized, manage my time, and be accountable for deadlines.
- Input data into spreadsheets and databases.
- Compiled, sorted and filed high volume of documents.
Education
Bachelor of Science Honors - Biology And Psychology
Queen's University
Kingston, ON04.2026
Graduation With Honors -
Dr. Frank Hayden
Burlington, ON06.2022
Skills
- Taking responsibility for my actions
- Being timely and organized
- Self regulation
- Hardworking
- Problem Solving
- Suggestive Selling
- Guest Relations
Languages
English
Native or Bilingual
Timeline
Orientation Leader
Queen's University
08.2023 - 09.2023
Server
Barangas
05.2023 - 08.2023
Hostess
Industria
03.2020 - 08.2022
Hostess
The Keg
08.2019 - 08.2023
Summer Camp Assistant
Creative Edge
06.2019 - 08.2019
Team Member
Tim Hortons
09.2018 - 03.2020
Team Member
Harveys and Swiss Chalet
01.2018 - 06.2019
Office Assistant
Food Service Solutions
09.2017 - 08.2018
Bachelor of Science Honors - Biology And Psychology
Queen's University
Graduation With Honors -
Dr. Frank Hayden
Similar Profiles
Sophie SchultzSophie Schultz
Retail Cashier/Retail Sales Associate at TJX WinnersRetail Cashier/Retail Sales Associate at TJX Winners
Allen StajdoharAllen Stajdohar
Biomedical Engineering Technologist at Joseph Brant HospitalBiomedical Engineering Technologist at Joseph Brant Hospital
Tyler C. WisemanTyler C. Wiseman
Sales Consultant at Swift by EmblationSales Consultant at Swift by Emblation
Amna OmerAmna Omer
Early Learning Facilitator/Supervisor at YMCA HBBEarly Learning Facilitator/Supervisor at YMCA HBB
Aiden GibbonsAiden Gibbons
Server at Red LobsterServer at Red Lobster