Summary
Overview
Work History
Education
Skills
Timeline
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Grace Holmes

Oshawa,ON

Summary

Professional with strong background in optometry support, equipped to enhance patient care and streamline clinical operations. Proven ability to perform diagnostic tests, manage patient records, and assist with procedures. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, attention to detail, and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Optometric Technician

Dr. Neil Carvalho & Associates
04.2022 - Current
  • Operated and maintained lensometers, refraction units, auto-refractors, optical coherence tomography, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with and billed insurance.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Managed approximately 30-40 patients daily through check-in, pre-testing, insurance billing, and checkout
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.

Employee

McDonald’s Canada
11.2020 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Host

Lone Star Texas Grill
07.2021 - 11.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

BHSc (Hons) - Kinesiology

Ontario Tech
Oshawa, ON
06-2027

Skills

  • Appointment scheduling
  • Visual field testing
  • Diagnostic imaging
  • Insurance billing
  • EHR updating
  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution
  • Computer proficiency
  • Order processing
  • First aid and CPR

Timeline

Optometric Technician

Dr. Neil Carvalho & Associates
04.2022 - Current

Host

Lone Star Texas Grill
07.2021 - 11.2021

Employee

McDonald’s Canada
11.2020 - 04.2022

BHSc (Hons) - Kinesiology

Ontario Tech

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Grace Holmes