Grace Herron-Krissilas
Victoria,Canada
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
The Union Club of BC
Victoria, Canada
11.2022 - Current
- Coordinated with housekeeping and maintenance departments
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Managed budget for front office department, including forecasting and cost control measures.
- Managed a team of five front office staff members, including hiring, training, and performance evaluations
Concierge
Pendray Inn and Teahouse
Victoria, Canada
05.2022 - 11.2022
- Promotion from Huntingdon Manor to Pendray Inn
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new concierge staff on best practices and hotel policies.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Arranged special accommodations for guests to enhance visitor experiences.
Front Desk Agent
Huntingdon Manor
Victoria, Canada
09.2021 - 05.2022
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
Front Desk Agent
Best Western
Perth, Canada
05.2019 - 09.2021
Cashier
Tim Hortons
Perth, Canada
06.2013 - 08.2018
Hostess
O'reillys
Perth, Canada
06.2016 - 12.2016
Volunteer
Lanark Lodge
Perth, Canada
07.2012 - 01.2015
- Nursing home volunteer work
Education
Perth and District Collegiate Institute -
Perth and District Collegiate Institute
Perth01.2016
Recreation And Leisure Studies
Brock University
St. Catharines, ONSkills
- Employee management
- Front desk operations
- Scheduling and calendar management
- Property management systems
- Staff supervision
- Multitasking and organization
- Complaint resolution
- Typing over 100 wpm
- Hospitality and accommodation
- Time management
- Customer relations
Certification
- First Aid Certification, 10/01/23, Present
- WHMIS, 07/01/19, Present
Languages
- Greek, Beginner
- French, Intermediate
- English, Fluent
Timeline
Front Office Supervisor
The Union Club of BC
11.2022 - Current
Concierge
Pendray Inn and Teahouse
05.2022 - 11.2022
Front Desk Agent
Huntingdon Manor
09.2021 - 05.2022
Front Desk Agent
Best Western
05.2019 - 09.2021
Hostess
O'reillys
06.2016 - 12.2016
Cashier
Tim Hortons
06.2013 - 08.2018
Volunteer
Lanark Lodge
07.2012 - 01.2015
Perth and District Collegiate Institute -
Perth and District Collegiate Institute
Recreation And Leisure Studies
Brock University