Grace Herron-Krissilas
Victoria,Canada
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
The Union Club of BC
Victoria, Canada
11.2022 - Current
- Coordinated with housekeeping and maintenance departments
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Managed budget for front office department, including forecasting and cost control measures.
- Managed a team of five front office staff members, including hiring, training, and performance evaluations
Concierge
Pendray Inn and Teahouse
Victoria, Canada
05.2022 - 11.2022
- Promotion from Huntingdon Manor to Pendray Inn
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new concierge staff on best practices and hotel policies.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Arranged special accommodations for guests to enhance visitor experiences.
Front Desk Agent
Huntingdon Manor
Victoria, Canada
09.2021 - 05.2022
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
Front Desk Agent
Best Western
Perth, Canada
05.2019 - 09.2021
Cashier
Tim Hortons
Perth, Canada
06.2013 - 08.2018
Hostess
O'reillys
Perth, Canada
06.2016 - 12.2016
Volunteer
Lanark Lodge
Perth, Canada
07.2012 - 01.2015
- Nursing home volunteer work
Education
Perth and District Collegiate Institute -
Perth and District Collegiate Institute
Perth01.2016
Recreation And Leisure Studies
Brock University
St. Catharines, ONSkills
- Employee management
- Front desk operations
- Scheduling and calendar management
- Property management systems
- Staff supervision
- Multitasking and organization
- Complaint resolution
- Typing over 100 wpm
- Hospitality and accommodation
- Time management
- Customer relations
Certification
- First Aid Certification, 10/01/23, Present
- WHMIS, 07/01/19, Present
Languages
- Greek, Beginner
- French, Intermediate
- English, Fluent
Timeline
Front Office Supervisor
The Union Club of BC
11.2022 - Current
Concierge
Pendray Inn and Teahouse
05.2022 - 11.2022
Front Desk Agent
Huntingdon Manor
09.2021 - 05.2022
Front Desk Agent
Best Western
05.2019 - 09.2021
Hostess
O'reillys
06.2016 - 12.2016
Cashier
Tim Hortons
06.2013 - 08.2018
Volunteer
Lanark Lodge
07.2012 - 01.2015
Perth and District Collegiate Institute -
Perth and District Collegiate Institute
Recreation And Leisure Studies
Brock University
Similar Profiles
Raven ColeRaven Cole
Server at The Union Club of BCServer at The Union Club of BC
Jivantika KanwarJivantika Kanwar
Barista at Common Grounds Coffee Shop (TRU Student Union), Kamloops BCBarista at Common Grounds Coffee Shop (TRU Student Union), Kamloops BC
Olivier CasanovaOlivier Casanova
CEO at CLUB DE EMPRESARIOS OF BCCEO at CLUB DE EMPRESARIOS OF BC
Amorena RobertsAmorena Roberts
Educational Assistant at School District 61Educational Assistant at School District 61
Somerset CharlwoodSomerset Charlwood
Volunteer at Taghum Footbridge SocietyVolunteer at Taghum Footbridge Society