GRACE HAYNES
St. Albert
Summary
Goal-oriented individual with a solid background in guest service and hospitality. Proven success in fast-paced, high-stress environments. Excellent communication and problem-solving skills ensure customer satisfaction. Strong multitasking abilities demonstrated.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Links at Spruce Grove
05.2021 - 10.2024
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep the dining room and work areas clean.
Hostess
The Rec Room
08.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Real Canadian Superstore
07.2020 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science -
Macewan University
Edmonton, AB07-2029
Skills
- Food and Beverage Service
- Exceptional Customer Service
- Problem-solving skills
- Relationship building
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Strong work ethic
- Cash handling
- Sales expertise
- Supply restocking
- Point of sale operation
- Cleanliness standards
Timeline
Hostess
The Rec Room
08.2023 - 08.2024
Server/Bartender
The Links at Spruce Grove
05.2021 - 10.2024
Cashier
Real Canadian Superstore
07.2020 - 05.2021
Bachelor of Science -
Macewan University
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