GRACE GUNN
Calgary,AB
Summary
Hard-working business student with seven years of customer service experience. Currently pursuing a Bachelor of Commerce Degree at the University of Victoria to gain a broader perspective of business and how it operates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
UNIVERSITY CLUB OF VICTORIA
09.2022 - Current
- Collaborated seamlessly within a dynamic team to successfully plan and execute a diverse range of events, including weddings and holiday parties, ensuring strict adherence to event schedules
- Cultivated warm relationships with regular customers that contributed to customer loyalty and repeat business
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Communicated with event organizers and fellow employees to guarantee the smooth execution of events and promptly addressed any challenges that arose
- Recorded food and drink orders to serve customers in an efficient and quality manner
Server & Bartender
EARL'S RESTAURANT
01.2019 - 01.2024
- Advanced through various positions throughout the restaurant by setting goals with managers to assure growth while working with a team
- Resolved problems when dealing with dissatisfied customers and offered a creative solution
- Dealt with high-pressure situations during peak periods ensuring communication in all areas of the restaurant
- Spearheaded connections with third-party delivery services guaranteeing accuracy and speed of service
- Responsible for maintaining expert knowledge of menu, suggesting certain items based on allergies and preferences to increase sales
- Completed ProServe certification, in-restaurant and online training leading to efficiency of POS systems
Food Counter Attendant
TIM HORTONS
01.2017 - 01.2018
- Engaged in a fast-paced environment while maintaining accuracy by ensuring lines on communication were open with guests and other employees
- Served guests in-store and in the drive-thru, adhering to speed of service
- Completed online training modules: food safety, product builds, promotions and guest experience
- Prepared drink and food orders using POS systems with precision while being aware of food costs and quality of product
Education
Bachelor of Commerce Degree -
UNIVERSITY OF VICTORIA
Victoria, BC2025
Skills
- Computer Proficiency
- Strong Communicator
- Leadership
- Collaboration
- Problem-Solving
- Customer Service
- Sales Expertise
- Organizational Experience
- Efficient in Microsoft Office Programs
- Event Planning
- Social Media Marketing
Certification
- ProServe
- Serving it Right
volunteer work
Director of 5 Days for the Homeless
University of Victoria's Commerce Student Society
May 2023 - Current
- Meticulously organized and executed five consecutive events benefiting the UVic community
- Collaborated with fellow directors to strategize event themes, purposes, and logistics, ensuring alignment with CSS's values
- Coordinated with stakeholders for sponsorships and venue bookings to support a local shelter in Victoria
- Conducted thorough evaluations and gathered feedback post-event to enhance the quality of future initiatives
- Demonstrated commitment to social impact and community engagement
- Initiated and executed impactful social media marketing campaigns while also setting up and managing a successful GoFundMe initiative.
Director of Pre-Core Engagement
University of Victoria's Commerce Student Society
May 2022 - May 2023
- Directed and orchestrated events for first and second-year business students
- Collaborated with team members to develop financing and marketing strategies, ensuring the success of planned events
- Actively engaged in conversations with students to gather feedback, incorporating insights into the event planning process
Food Distributor
Calgary Food Bank
April 2021 - September 2021
- Actively contributed to alleviating food insecurity by collaborating with a dedicated team to assemble essential food items into hampers
- Sorted and organized items according to the food bank's guidelines, ensuring the creation of balanced and nutritious hampers
- Adhered to rigorous warehouse safety protocols, prioritizing efficient task performance while maintaining the well-being of all volunteers
- Facilitated effective communication within the volunteer team to ensure the timely distribution of food hampers as per the established schedule
References
References available upon request.
Timeline
Server
UNIVERSITY CLUB OF VICTORIA
09.2022 - Current
Server & Bartender
EARL'S RESTAURANT
01.2019 - 01.2024
Food Counter Attendant
TIM HORTONS
01.2017 - 01.2018
Bachelor of Commerce Degree -
UNIVERSITY OF VICTORIA
- ProServe
- Serving it Right
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