Grace Guenard

3Worked closely with management to provide effective assistance for specific aspects of business operations.

• Greeted over 15 guests daily with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Trained and supervised employees on office policies and procedures.
• Volunteered to help with special projects of varying degrees of complexity.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate over 100+ products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built relationships with customers to encourage repeat business.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Operated espresso machines and commercial coffee brewers to create beverages.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Trained 2 new team members with positive reinforcement and respectful, encouraging coaching.

• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Managed returns, exchanges and refunds in accordance with store policy.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Kept bar presentable and well-stocked to meet customer needs.

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Emptied trashcans and transported waste to collection areas.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to professional house cleaning checklist.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.