Grace Greyson Akeza

• Accurately processed transactions through electronic payment efficiently
• Provided excellent customer service in assisting customers with purchases, or any other inquiries
• Arranged the store to meet high standards for hygiene and presentation
• Collaborated with team members to achieve store goals and maintain smooth operations

• Company Overview: Lumitel is a leader in the development of data-driven solutions by ensuring that our clients are able to optimize the value of their corporate data and create a competitive advantage in the marketplace

My duties included:

• Answering and directing over 60 calls daily for different queues and outbound calls
• Managing complicated accounts and providing comprehensive solutions with accurate information to customers
• Identifying customer needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
• Established genuine relationships with customers offering expert advice on mobile phones, rate plans, accessories, and device protection plans to fit their personalized needs