Summary

Overview

Work History

Education

Skills

Languages

Certification

Timeline

Grace Graham

Newmarket,ON

Summary

Dedicated and versatile professional with strong experience in lifeguarding, swim instruction, softball coaching, and umpiring. Proven ability to maintain safety, provide personalized coaching, and manage game operations with fairness and leadership. Skilled customer relations coordinator adept at clear communication, problem-solving, and delivering excellent client service. Organized and reliable, experienced in handling event coordination, equipment management, and public information duties. Known for professionalism, adaptability, and a proactive approach to continuous improvement in fast-paced environments. Committed to fostering positive experiences, teamwork, and operational efficiency across diverse roles.

Overview

years of professional experience

Certification

Work History

Baby Sitter

Self Employed

12.2017 - Current

Ensured safety and well-being of children through constant supervision and age-appropriate activities.
Developed and maintained a consistent routine, including meals, naps, and educational play, tailored to each child's needs.
Communicated regularly with parents to provide updates, address concerns, and follow family expectations.
Created engaging, screen-free activities that supported learning, creativity, and physical activity.
Managed multiple children at once, resolving conflicts and promoting positive behavior through patience and structure.

Lifeguard/Swim Instructor

Trent University Athletic Centre

09.2024 - 05.2025

Supervised pool area to ensure swimmer safety, enforcing rules and responding calmly and effectively in emergency situations.
Taught swim lessons to individuals and small groups of children of all ages, adapting instruction to various skill levels.
Certified in CPR, First Aid, and lifeguarding; regularly refreshed training to maintain readiness.
Designed lesson plans that balanced fun with skill development, resulting in measurable progress for beginner and intermediate swimmers.
Maintained a clean, organized, and inclusive environment to ensure a positive experience for all swimmers and their families.

Information Officer

Elections Ontario

04.2025 - 04.2025

Assisted voters efficiently and respectfully, ensuring accessibility and compliance with election procedures.
Verified voter identification and maintained accurate records to support the integrity of the electoral process.
Set up and dismantled polling stations, including signage, voting booths, and ballot boxes, in accordance with official guidelines.
Collaborated with a team to manage high volumes of voters in a calm and organized manner during peak hours.
Received training on election laws, privacy protocols, and emergency procedures to ensure a secure and fair voting experience.

Head Guard

Simeon Park

05.2024 - 09.2024

Supervised lifeguard team to ensure consistent enforcement of safety protocols and rapid response to emergencies.
Conducted regular safety audits, equipment checks, and in-service training to maintain high standards of preparedness.
Scheduled and coordinated staff shifts, ensuring full coverage and efficient pool operations during peak hours.
Acted as point of contact for patrons and staff, resolving conflicts and addressing safety or facility concerns professionally.
Mentored guards and instructors, providing feedback and guidance to support skill development and team cohesion.

Fast Food Worker

McDonald's

05.2024 - 09.2024

Delivered fast, accurate service in a high-pressure environment while maintaining a positive attitude and customer focus.
Operated kitchen equipment and prepared food to McDonald’s quality and safety standards.
Handled cash and digital transactions quickly and accurately while maintaining excellent customer service.
Collaborated with team members to ensure smooth shift transitions, clean workstations, and timely order fulfillment.
Adapted to different roles including front counter, drive-thru, kitchen, and cleaning duties as needed.

Grounds Maintenance Worker

Simeon Park

05.2024 - 09.2024

Performed daily upkeep of park grounds, including mowing lawns, trimming trees, and maintaining flower beds to keep public spaces clean and welcoming.
Conducted inspections and basic repairs on park equipment, trails, and facilities to ensure public safety.
Operated landscaping equipment (e.g., lawnmowers, trimmers, leaf blowers) safely and efficiently.
Removed litter and managed waste disposal to maintain a clean and eco-friendly environment.
Worked independently and as part of a team to complete seasonal maintenance projects on schedule.

Lifeguard

Simeon Park

05.2024 - 09.2024

Monitored swimmer safety in a busy outdoor pool environment, responding quickly to emergencies and enforcing pool rules.
Adapted to varying weather conditions and crowd sizes while maintaining consistent safety protocols.
Provided first aid and CPR as needed, and documented incidents accurately according to safety procedures.
Engaged with the public in a friendly and approachable manner, answering questions and promoting a safe, fun environment.
Participated in daily facility setup, including chemical checks, deck organization, and equipment inspection.

Customer Relations Coordinator

Hot Wheelz Autoservice

05.2024 - 09.2024

Acted as primary point of contact for customer inquiries and concerns, providing timely and effective resolutions to ensure satisfaction.
Coordinated with internal departments to resolve issues, track service requests, and follow up on customer feedback.
Maintained accurate records of interactions using CRM systems, ensuring accountability and data-driven service improvements.
Developed positive relationships with clients through consistent, personalized communication and proactive support.
Identified recurring issues and recommended process improvements that enhanced overall customer experience.

Private Swim Instructor

Self Employed

04.2024 - 09.2024

Founded and operated a private swim instruction business, managing scheduling, communication, and payments independently.
Designed personalized swim lesson plans for children of various ages and abilities, focusing on skill development, confidence, and water safety.
Built a strong client base through word-of-mouth and reputation for professionalism, patience, and effective instruction.
Maintained safety standards at all times, with zero incidents, while teaching in both private pools and community settings.
Communicated regularly with parents to track progress, set goals, and ensure a positive experience for each swimmer.

Softball Umpire

Newmarket Minor Softball Association

05.2024 - 08.2024

Officiated youth and/or adult softball games with fairness and consistency, applying official rules and making real-time decisions under pressure.
Maintained control of the game by managing conflicts calmly and professionally between players, coaches, and spectators.
Demonstrated deep knowledge of softball rules and mechanics, ensuring games ran smoothly and safely.
Worked collaboratively with other umpires to ensure consistent and accurate calls throughout each game.
Arrived punctually and fully prepared for every assignment, showing strong commitment and reliability.

Softball Umpire

Simeon Park

05.2024 - 08.2024

Officiated games in diverse settings, adapting to varying levels of play and maintaining fairness and consistency in all calls.
Enforced safety rules and regulations to minimize risks and ensure a secure playing environment for all participants.
Communicated effectively with coaches and players to clarify rulings and maintain a positive, respectful game atmosphere.
Maintained detailed game records, including scores and infractions, to support league administration and post-game reviews.
Participated in ongoing training and rule updates to stay current with league standards and improve officiating skills.

Softball Coach

Newmarket Minor Softball Association

05.2024 - 08.2024

Developed and implemented training programs that improved players’ skills, teamwork, and game strategies, leading to measurable performance gains.
Fostered a positive, inclusive team environment that emphasized sportsmanship, discipline, and personal growth.
Analyzed game footage and statistics to create targeted practice plans and adapt strategies during competitions.
Managed team logistics including scheduling practices, coordinating travel, and organizing equipment and uniforms.
Motivated players to build confidence and resilience, resulting in improved individual performance and stronger team cohesion.

Lifeguard/Swim Instructor

Trent University Athletic Centre

09.2023 - 08.2024

Taught group and private swim lessons to children and adults, adjusting techniques to match age, skill level, and learning style.
Maintained constant surveillance of the pool area, responding to incidents with composure and following all emergency protocols.
Built strong rapport with swimmers and families, fostering a positive and encouraging learning environment.
Completed daily safety checks and maintained accurate records of lessons, incident reports, and attendance.
Collaborated with fellow staff to ensure safe, clean, and enjoyable aquatic experiences for all patrons.

Private Swim Instructor

Self Employed

07.2023 - 09.2023

Expanded independent swim instruction business, increasing clientele through referrals and a reputation for effective, personalized lessons.
Developed structured lesson plans focused on progression, safety, and confidence-building for swimmers of all ages and skill levels.
Managed all aspects of the business, including scheduling, client communication, invoicing, and marketing.
Taught in various home and community pools, adapting teaching style and techniques to different environments and swimmer needs.
Maintained an excellent safety record and received consistently positive feedback from families regarding both swimmer progress and teaching approach.

Customer Relations Coordinator

Hot Wheelz Auto Service

05.2023 - 09.2023

Supported a high volume of customer inquiries via phone, email, and in person, ensuring clear, courteous, and timely communication.
Resolved complex customer issues by investigating concerns, coordinating with internal teams, and following up to ensure satisfaction.
Maintained and updated customer records, tracked service trends, and provided insights to improve service processes.
Assisted in developing FAQs, templates, and communication tools to streamline support and enhance customer experience.
Provided frontline support during peak periods or service disruptions, maintaining calm and clarity under pressure.

Softball Umpire

Newmarket Minor Softball Association

05.2023 - 08.2023

Delivered clear, confident calls during fast-paced games, ensuring fairness and maintaining authority on the field.
Built trust with teams and coaches through consistent rule enforcement and professional conduct across all games.
Managed high-stress or disputed situations calmly, using strong communication to de-escalate conflicts and keep games on track.
Supported league operations by arriving early to inspect fields, prepare equipment, and coordinate game logistics.
Upheld league standards by staying current with updated rulebooks and attending training clinics throughout the season.

Softball Umpire

Newmarket Minor Softball Association

05.2022 - 08.2022

Officiated league games with accuracy and impartiality, ensuring a fair and enjoyable experience for all participants.
Demonstrated expert knowledge of game rules and field positioning, contributing to smooth, well-managed gameplay.
Handled heated game situations with diplomacy and authority, maintaining control and sportsmanship throughout.
Built a reputation as a dependable and professional official, regularly requested by coaches and league organizers.
Ensured pre-game and post-game responsibilities were completed efficiently, including equipment checks and score verification.

Customer Relations Coordinator

Hot Wheelz Auto Service

06.2021 - 08.2021

Delivered personalized support to a diverse client base, handling questions, concerns, and feedback with empathy and professionalism.
Tracked and analyzed customer interactions to identify patterns and recommend service improvements to management.
Collaborated with cross-functional teams to ensure timely resolution of service requests and maintain a seamless customer experience.
Assisted in training new team members on communication standards and customer service protocols.
Maintained up-to-date knowledge of company services and policies to provide accurate, consistent information to clients.

Softball Umpire

Newmarket Minor Softball Association

05.2021 - 08.2021

Oversaw competitive and recreational softball games, maintaining consistent rule enforcement across varying levels of play.
Balanced authority and approachability on the field, fostering respect from players and coaches while ensuring game control.
Accurately tracked scores, substitutions, and rule violations, contributing to smooth, well-documented gameplay.
Supported tournament operations by officiating multiple back-to-back games, demonstrating stamina and focus under pressure.
Earned positive feedback from league officials and peers for professionalism, punctuality, and reliability throughout the season.

Hockey Score and Time Keeper

Newmarket Minor Hockey Association

09.2020 - 04.2021

Operated game clock and scoreboard with precision, ensuring accurate timekeeping for all periods, penalties, and stoppages.
Recorded goals, assists, penalties, and shots on goal in real time, maintaining official game sheets for league and referee use.
Prepared team benches and penalty boxes before games and maintained ice-side equipment throughout gameplay.
Coordinated with referees and coaches to confirm rosters, resolve discrepancies, and communicate game logistics.
Ensured all equipment (e.g., pucks, nets, scorekeeping tools) was in place and functional before and during games.

Softball Umpire

Newmarket Minor Softball Association

05.2020 - 08.2020

Officiated regular season and playoff games, applying rule knowledge consistently to uphold league integrity and fairness.
Managed game pace and field positioning with confidence, ensuring smooth transitions between innings and minimal delays.
Built rapport with players and coaching staff by communicating decisions clearly and respectfully.
Maintained full attention and focus during long or back-to-back games, ensuring accuracy and consistency throughout.
Participated in pre-season rules meetings and training to stay up-to-date with league standards and best practices.

Customer Relations Coordinator

Hot Wheelz Auto Service

06.2019 - 08.2019

Acted as the primary point of contact for client inquiries, delivering timely and solutions-focused support to enhance satisfaction..
Logged and monitored customer interactions using CRM software, helping the team identify recurring issues and improve service delivery.
Worked closely with internal departments to relay client feedback and coordinate service adjustments.
Proactively followed up with clients post-interaction to ensure resolution and build long-term relationships.
Maintained accurate, confidential customer records and ensured all documentation met organizational and privacy standards.

Softball Umpire

Newmarket Minor Softball Association

05.2019 - 08.2019

Officiated games across multiple leagues, ensuring fair play and consistent enforcement of official softball rules.
Exercised decisive judgment on close calls, maintaining game flow and player respect.
Effectively communicated with coaches, players, and fellow umpires to resolve disputes professionally.
Conducted pre-game field inspections and equipment checks to ensure safe playing conditions.
Participated in continuing education and rule updates to stay current with league regulations

Softball Umpire

Newmarket Minor Softball Association

05.2018 - 08.2018

Officiated competitive softball games with accuracy and impartiality, ensuring adherence to official rules and promoting sportsmanship.
Maintained control of games by managing player conduct and effectively handling conflicts on the field.
Coordinated with other umpires and league officials to ensure smooth game operations and timely starts.
Prepared and maintained umpiring equipment, ensuring readiness for every game.
Attended regular training sessions to stay updated on rule changes and improve officiating skills.

Education

Dual Degree: English Literature/Law - English

Trent University

Peterborough, ON

08-2028

High School Diploma -

Newmarket High School

Newmarket, ON

06-2023

Skills

Leadership
Strong Work Ethic
Conflict Resolution
Customer Service
Communication
Time Management

Instruction & Coaching
Initiative
Organization
Adaptability
Problem-Solving
Team Collaboration

Languages

English

Native or Bilingual

French

Limited Working

Certification

Aquatic Supervisor April 2025 to April 2027
National Lifeguard March 2024 to March 2027
Standard First Aid May 2023 to May 2026
CPR AEDC May 2023 to May 2026
Lifesaving Instructor March 2025 to March 2027
Swim Instructor March 2025 to March 2027
Emergency First Aid Instructor March 2025 to March 2027
HIGH FIVE Certification September 2016 - Present
Bronze Cross December 2022 to December 2024
Emergency First Aid with CPR-B November 2021 - November 2024
Bronze Medallion December 2021 - December 2021
Level 1 Umpire 2019 - Present

12.2017 - Current

Dual Degree: English Literature/Law - English

Trent University

High School Diploma -

Newmarket High School

Summary

Overview

Work History

Baby Sitter

Lifeguard/Swim Instructor

Information Officer

Head Guard

Fast Food Worker

Grounds Maintenance Worker

Lifeguard

Customer Relations Coordinator

Private Swim Instructor

Softball Umpire

Softball Umpire

Softball Coach

Lifeguard/Swim Instructor

Private Swim Instructor

Customer Relations Coordinator

Softball Umpire

Softball Umpire

Customer Relations Coordinator

Softball Umpire

Hockey Score and Time Keeper

Softball Umpire

Customer Relations Coordinator

Softball Umpire

Softball Umpire

Education

Dual Degree: English Literature/Law - English

High School Diploma -

Skills

Languages

Certification

Timeline

Information Officer

Lifeguard/Swim Instructor

Head Guard

Fast Food Worker

Grounds Maintenance Worker

Lifeguard

Customer Relations Coordinator

Softball Umpire

Softball Umpire

Softball Coach

Private Swim Instructor

Lifeguard/Swim Instructor

Private Swim Instructor

Customer Relations Coordinator

Softball Umpire

Softball Umpire

Customer Relations Coordinator

Softball Umpire

Hockey Score and Time Keeper

Softball Umpire

Customer Relations Coordinator

Softball Umpire

Softball Umpire

Baby Sitter

Dual Degree: English Literature/Law - English

High School Diploma -

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