Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Grace Gbadeyan

Winnipeg,Manitoba

Summary

Resourceful Communication Specialist with a knack for event coordination, marketing, and enhancing customer experience. Backed by robust HR and Administration strategy expertise with excellent client oversight and issue resolution. Strong communication and interpersonal skills for building customer relationships, providing superior customer service and strong collaborative skills leading to optimum outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Account Manager

Sutherland Global Services
02.2024 - Current
  • Provide prompt and accurate responses to incoming calls from families, and schools regarding scholarship inquiries, applications, and funding status
  • Act as a communication liaison between families, schools, and the scholarship program while maintaining satisfaction among stakeholders through clear and effective communication channels
  • Resolve issues and concerns raised by callers about the scholarship program to ensure a positive experience and ongoing support for all participants
  • Maintain accurate records of customer interactions, transactions, and service details.

Event and Operations Coordinator

Diabetes Canada
09.2023
  • Orchestrated strategic brand marketing initiatives and promotional activities, aligning with corporate objectives
  • Managed event registration, provided guest guidance, and ensured seamless event setup
  • Collaborated with event staff to meet pre-event schedule demands and ensure smooth operations.

Customer Experience Executive

Bravewood Investment
04.2022 - 07.2022
  • Achieved 75% customer retention within four months, improving satisfaction by 40%
  • Proactively identified areas for improvement based on customer feedback analysis
  • Developed and implemented communication strategies, aligning with customer analysis
  • Facilitated training programs to elevate the team's customer service skills and ensure consistent service excellence.

HR Specialist

NewPetroBiz Limited
11.2021 - 03.2022
  • Managed crisis communications, ensuring employee alignment with evolving business needs
  • Optimized HR onboarding procedures, ensuring smooth transitions for new hires
  • Provided responsive HR support, handling inquiries such as payroll, training, and facilitating employee engagement.

Education

PGD PR, Marketing and Strategic Communications -

The University of Winnipeg
Winnipeg, CA
08.2023

B.A Communication Studies -

Pentecost University College
Accra, GH
07.2018

Skills

  • Exceptional verbal and written communication for corporate settings
  • Proficient in Microsoft Office Suite, HRMS, CRM tools and email marketing platforms
  • Digital tools: Zoom, Teams, Webex, Skype, Slack, Eventbrite, Citrix Workspace and SharePoint
  • Social Media Management: Buffer, Facebook, X, Instagram, LinkedIn, Pinterest, and YouTube
  • Customer Portfolio Management
  • Marketing Strategy Development
  • Web design tools : Filmora, Canva, InDesign, Photoshop, Illustrator, Squarespace and WordPress

Certification

  • Certificate of Research Ethics
  • Indigenous Insights Certificate
  • Management Certificate
  • Digital and Social Media Marketing Certificate

Volunteer Experience

West Midlands Communications, News Editor, 05/01/20, 01/01/21, Lagos, NG.

  • Edited and curated news stories, ensuring adherence to journalistic standards.
  • Produced program scripts and collaborated with social media teams for content promotion.
  • Monitored news trends and industry changes to develop engaging news content.

Timeline

Associate Account Manager

Sutherland Global Services
02.2024 - Current

Event and Operations Coordinator

Diabetes Canada
09.2023

Customer Experience Executive

Bravewood Investment
04.2022 - 07.2022

HR Specialist

NewPetroBiz Limited
11.2021 - 03.2022

PGD PR, Marketing and Strategic Communications -

The University of Winnipeg

B.A Communication Studies -

Pentecost University College
  • Certificate of Research Ethics
  • Indigenous Insights Certificate
  • Management Certificate
  • Digital and Social Media Marketing Certificate

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