Grace Garcia
Bakersfield
Summary
Experience delivering customer service and administrative excellence for more then 8 years, including clerical support and public interaction. Excels in calendar management, scheduling, and multi-tasking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Century 21
10.2023 - Current
- Maintained connections and built relationships with clients to encourage future business and referrals.
- Communicated with clients to understand property needs and preferences.
- Assisted first-time homebuyers in navigating the real estate process, guiding them from pre-approval to closing.
- Coordinated appointments to show tenants and buyers prospective homes.
Front Desk Receptionist/Call Center Representative
Ernst and Haas Property Management
07.2019 - 12.2021
- Handled incoming and outgoing calls
- Assist customers by answering questions, providing information, resolving issues, and processing requests
- Follow company guidelines, scripts, and procedures for handling calls
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer problems and complaints.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Office Administrative Assistant
Harmon Homes
11.2018 - 07.2019
- Greeting clients, answering the telephone, and making follow-up calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Self-motivated, with a strong sense of personal responsibility.
Bank Teller
Comerica Bank
05.2015 - 11.2018
- Thoroughly followed bank policies, procedures and guidelines to process transactions accurately and efficiently
- Resolved customer concerns and helped build customer loyalty
- Helped and assisted bank manager with administrative jobs
- Logged cashier's checks and other transactions to maintain accurate account records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a great customer experience.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
Education
Certificate of accomplishment - Business Digital literacy
Long Beach City College
Long Beach, CASkills
- Verbal Communication
- Telephone reception
- Reception Management
- Spanish Fluency
Certification
- Real Estate License, 04/01/21, Present
- Life Insurance Licensed, 02/01/19, Present
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Century 21
10.2023 - Current
Front Desk Receptionist/Call Center Representative
Ernst and Haas Property Management
07.2019 - 12.2021
Office Administrative Assistant
Harmon Homes
11.2018 - 07.2019
Bank Teller
Comerica Bank
05.2015 - 11.2018
Certificate of accomplishment - Business Digital literacy
Long Beach City College
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