Summary
Overview
Work History
Education
Skills
Availability
Languages
References
skills achievements
references
Timeline
Generic

Grace Forman

Regina,SK

Summary

A highly organized and hardworking individual, and a strong background in fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in team collaboration and resolving issues with customers, waitstaff and management. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server

East Side Mario's Restaurant
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server and Barista

Café Franchise
02.2023 - 10.2023
  • Taking orders while paying attention to details (e.g. preferences of food and pastries, coffee blend, dairy and sugar ratios)
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.


Residential Wait Staff

Harbour Landing Village
03.2022 - 12.2022
  • Responsible for all aspects of hospitality dining service to meet the needs of the residents.
  • Prepare food for serving to the residents and ensuring residents satisfaction with meal service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Understanding and reviewing daily menu and dining schedule with residents.

Education

MBA - International Business Management

University of Regina
Regina, SK
07.2025

Briercrest Academy
06.2021

Skills

  • Guest Seating
  • Table Setting
  • Food Delivery
  • Guest Engagement
  • Order Management
  • Service Prioritization
  • Beverage Preparation
  • Professional Appearance
  • Reservations Management

Availability

Monday-Wednesday: 9 am-4 pm


Languages

English
Native or Bilingual
Thai
Native or Bilingual

References

References available upon request.

skills achievements

  • Fluent in Thai and English
  • Knowledge of POS systems
  • Serve It Right Certificate
  • Safe Food Course Certificate
  • Knowledge of sanitation regulations
  • Lots of work experiences in customer service
  • Hands-on experience with brewing equipment
  • Multicultural Employment Readiness Program
  • Baby Sitting course / St. John's Ambulance
  • First Aid and CPR / Canadian Red Cross Certificate

references

Available Upon Request

Timeline

Server

East Side Mario's Restaurant
11.2023 - Current

Server and Barista

Café Franchise
02.2023 - 10.2023

Residential Wait Staff

Harbour Landing Village
03.2022 - 12.2022

MBA - International Business Management

University of Regina

Briercrest Academy

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Grace Forman