GRACE FERNANDEZ THOMPSON
Kanata,Canada
Summary
Dynamic and detail-oriented Medical Office Administrator with extensive experience in ophthalmology, physiotherapy, and utilization management. Proven track record of strong analytical and communication skills, along with a commitment to teamwork and adaptability in fast-paced environments. Dedicated to contributing to team success while continuously enhancing professional capabilities. A positive attitude and passion for ongoing learning drive the pursuit of excellence in both medical and administrative roles.
Overview
15
15
years of professional experience
Work History
Unit Medical Section (Medical Clinic)
Department of National Defence - Calian Ltd.
05.2025 - Current
- Manage and process patient booking and provide reception support to arriving patients.
- Provide effective office administration functions through diligent record keeping, incoming/outgoing mail, patient booking management, record transfer, and archiving sensitive patient information.
- Monitor military training ranges for emergency reasons and trained to identify emergencies to alert paramedics promptly.
- Monitor email CFHIS inbox and CFHIS positional inbox and action it.
- Manage and update members UBASE Medical General and PRV readiness account.
- Scanning medical documents to electronic health records and forwarding to care provider with corresponding sending reason.
- Scanning and forwarding medical personnel administrative documents, as requested.
- Mailing, faxing, photocopying, filing, indexing, cross-referencing, archiving, destroying data.
Physio Unit
Department of National Defence - Calian Ltd.
07.2022 - 05.2025
- Manage and process patient booking and provide reception support to arriving patients.
- Provide effective office administration functions through diligent record keeping, incoming/outgoing mail, patient booking management, record transfer, and archiving sensitive patient information.
- Engaging with members, staff, and other members of the health care team, demonstrating strong interpersonal and customer service-related skills.
- Providing administrative and technical support of a clerical nature, using Microsoft Office Suite.
- Organizing and maintaining a hard-copy documentation filing system in a health care setting for all physiotherapy patient records.
- Preparing various forms for authorization by clinicians and managers in a health care setting and coordinate off-site referrals for health care services.
- Supporting the maintenance of a safe and healthy work environment through clear written and oral communication in English.
- Overseeing inventory management of all consumable supplies, including stocktaking, ordering, and restocking shelves.
- Applying administrative support expertise to enhance organization and service delivery, including processing documents and forms, labeling, assembling, mailing, managing files, drafting routine correspondence, and sorting mail.
- Scheduling tele/video conferences, and processing completed forms and direct requests for related information.
- Maintaining cleanliness by washing and folding physiotherapy linens and performing general cleaning of equipment.
- Using medical and physiotherapy terminology to accurately direct inquiries and book appointments for clients and health care providers.
- Using appropriate communication and people skills to explain administrative and Health Services policies and procedures to clients in a customer service environment.
- Effectively managing time and balancing daily tasks while creating and overseeing tracking documents for physiotherapy programs, including outsourcing tracking documentation for referrals.
Dr. Walter Delpero, Ophthalmologist
Ottawa
07.2011 - 06.2022
- Assist and prepare charts required by doctor
- Review charts and process Doctor’s orders
- Systematically file and organize medical records for long term storage
- Update and protect medical reports
- Ensure accuracy of medical records for all patients
- Complete follow-up calls with patients to advise appointments based on Doctor’s orders
- Assist with routine office duties such as emails, scanning, and checking telephone messages
- Process OHIP billings and correction
- Triage patients and administer eye drops
- Operate IOL Master Measurements, OPD Scans, and Occipital Coherence Tomography for the cataract patients
- Perform visual field test for Glaucoma, Age macular degeneration, and other cases
Education
First Aid and CPR Training Course -
St. John Ambulance
01-2023
Medical Office Administrator - undefined
CDI
Ottawa, Ontario, Canada01-2006
Non-Registered Nurse Upgrading - undefined
Algonquin College
01-2003
Bachelor of Science - Nursing
University of Pangasinan
Philippines01-1995
Skills
- Medical Terminology, Anatomy and Physiology
- Operate Humphrey Visual Field machine and Tomography
- Medical Transcription, OHIP and Third-party Billings
- Computer Skills including MD 4000, Nightingale, Microsoft Word, Excel, EMR, EPIC, and CFHIS
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Attention to detail
- Multitasking Abilities
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Time management
Languages
English
Full Professional
Timeline
Unit Medical Section (Medical Clinic)
Department of National Defence - Calian Ltd.
05.2025 - Current
Physio Unit
Department of National Defence - Calian Ltd.
07.2022 - 05.2025
Dr. Walter Delpero, Ophthalmologist
07.2011 - 06.2022
Medical Office Administrator - undefined
CDI
Non-Registered Nurse Upgrading - undefined
Algonquin College
Bachelor of Science - Nursing
University of Pangasinan
First Aid and CPR Training Course -
St. John Ambulance
Profile
- Previous Physio and Unit Medical Section Clerk at the National Defence
- Previous medical experience as a registered nurse in the Philippines
- Background in medical office within a hospital setting and medical center
- CPR and First Aid Certification
- Superior People Skills and accepting of constructive criticism
- Efficient and superior work ethic
- Excellent communicator with effective listening skills
Additional Experience
- Appletree Medical Center, 2573 Baseline Rd. 2006 - 2011
- Retire-At-Home, Ottawa, ON, PSW 2004 - 2006
- Garden Terrace Nursing Home, Ottawa, ON, Registered Nurse 2003 - 2004