Summary
Overview
Work History
Education
Skills
Timeline
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Grace Farrell

Rocklin

Summary

Dynamic professional with a strong work ethic and proven teamwork skills, experienced in enhancing customer satisfaction at Quarry Park Adventures. Adept at managing high-pressure situations, I excel in time management and have a track record of improving service delivery, contributing to increased sales through effective upselling at Sephora.

Diligent [Desired Position] with solid background in fast-paced environments. Consistently ensured efficient service and customer satisfaction while supporting kitchen staff. Demonstrated strong multitasking abilities and effective communication skills.

Overview

6
6
years of professional experience

Work History

Cashier

Burger King
11.2018 - 07.2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Manager

Quarry Park Adventures
07.2020 - 10.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Food Runner

Sienna Restaurant
08.2021 - 08.2022
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.

Beauty Advisor

Sephora
11.2022 - 07.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Cashier

Cheesecake Factory Inc
10.2023 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Food Runner

P.F. Chang's Bistro
11.2023 - 02.2025
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

High School Diploma -

Lincoln High School
Lincoln, CA
07-2019

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management

Timeline

Food Runner

P.F. Chang's Bistro
11.2023 - 02.2025

Cashier

Cheesecake Factory Inc
10.2023 - 02.2025

Beauty Advisor

Sephora
11.2022 - 07.2024

Food Runner

Sienna Restaurant
08.2021 - 08.2022

Manager

Quarry Park Adventures
07.2020 - 10.2021

Cashier

Burger King
11.2018 - 07.2019

High School Diploma -

Lincoln High School

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Grace Farrell