Grace Eng
Burnaby,Canada
Summary
As a seasoned Registered Pharmacist with over 7 years of experience, I showcase a strong background in regulatory compliance and staff management. At Divine Pharmacy, I lead quality control initiatives and staff training, significantly reducing dispensing errors. I am proficient in Microsoft Office, adept at interpreting legislation, and skilled in fostering team synergy and patient rapport.
Overview
7
7
years of professional experience
Work History
Pharmacy Manager
Divine Pharmacy
11.2022 - Current
- Audit prescriptions, remediate and document errors made by self and other staff pharmacists to be compliant with legal and professional procedures
- Update written policies and quality control measures such as staff training and operational procedures to anticipate, resolve and/or minimize errors
- Identify trends and patterns resulting in dispensing errors and devise solutions via additional/altered training, written feedback and synergizing dispensary teams
- Investigate and assess complaints from patients, staff or healthcare teams to determine the cause of conflict in an impartial, evidence-based fashion, then present adequate solutions in accordance with legal and professional standards
- Ensure pharmacists and support staff adhere to departmental, legal and professional guidelines through use of different training modalities, one-on-one discussions and written feedback
Full-Time Staff Pharmacist
Beta Pharmacy
06.2020 - 11.2022
- Liaise any problems or urgent matters regarding patient’s care objectively to their care team, housing staff and pharmacy staff to ensure everyone is on the same page
- Collaborate with physicians and care teams, verbally and in writing, to resolve drug-related issues, documenting outcomes to enhance patient care
- Commit to trauma-informed care when interacting with our Downtown Eastside patients (many of whom suffer from various mental health issues), thereby developing a good rapport with patients to optimize therapy
- Document discovered errors and report evidence back to pharmacy manager and owner in a timely manner to maintain the integrity of the evidence
Staff Pharmacist
Denman Medical Centre Pharmacy
09.2018 - 08.2021
- Participated in quality control activities and medication safety initiatives, such as medication reconciliation, inventory management, compliance packaging and proper patient counseling
- Communicated with Pharmacare and third party insurers to ensure patients have access and coverage to necessary medications in accordance with procedural standards
Casual Relief Pharmacist
Somerset Pharmacy
06.2019 - 05.2020
- Communicated issues effectively in writing to the rest of staff to ensure seamless provision of care to patients
- Adapt quickly to unfamiliar dispensary environments to ensure continuity of efficient and safe pharmacy operations
Staff Pharmacist
Ridgeway Remedy'sRx Pharmacy
02.2019 - 05.2020
- Coordinate in writing with the rest of the pharmacy team to ensure accurate dispensing records of compliance packaging patients and OAT patients with multi-day carries
- De-escalate conflicts with agitated patients in a professional and calm manner
Staff Pharmacist
Shoppers Drug Mart
08.2017 - 07.2018
- Built and maintained rapport with patients, store staff and pharmacy owner
- Organized and prioritized tasks to finish work in a timely manner
Education
Bachelor of Science - Pharmacy
University of British Columbia (UBC)
Vancouver04-2017
Skills
- Registered Pharmacist in BC for over 7 years
- Proficiency in Microsoft Office
- Experience interpreting and applying legislation at workplace
- Valid driver’s license, reliable vehicle with $2 million in 3rd party liability insurance
- Regulatory Compliance Monitoring
- Staff Training and Management
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Pharmacy Manager
Divine Pharmacy
11.2022 - Current
Full-Time Staff Pharmacist
Beta Pharmacy
06.2020 - 11.2022
Casual Relief Pharmacist
Somerset Pharmacy
06.2019 - 05.2020
Staff Pharmacist
Ridgeway Remedy'sRx Pharmacy
02.2019 - 05.2020
Staff Pharmacist
Denman Medical Centre Pharmacy
09.2018 - 08.2021
Staff Pharmacist
Shoppers Drug Mart
08.2017 - 07.2018
Bachelor of Science - Pharmacy
University of British Columbia (UBC)
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