GRACE EKE
Regina,Saskatchewan
Summary
Certified Personal Trainer with background in developing tailored fitness and nutrition plans that meet individual client needs. Known for motivating clients to achieve personal health and wellness goals through innovative exercise programs, lifestyle changes, and nutritional advice. Demonstrable impact on client success shown by consistently high satisfaction ratings and repeat clientele. Strong communication skills coupled with profound knowledge of body mechanics, physiology, and nutrition play pivotal role in fostering healthy lifestyles.
Overview
12
12
years of professional experience
Work History
Member Experience Representative
Saskatchewan Blue Cross
Regina, Saskatchewan
10.2022 - Current
- Handled customer conflicts and difficult situations by maintaining composure.
- Audited customer account information to identify issues and develop solutions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Consulted with customers regarding needs and addressed concerns.
Personal Trainer and Nutrition Coach
Perfectly Flawed Fit
Regina, SK
01.2019 - Current
- Helping moms and women find their strength through faith, fitness, and nutrition.
- Educating women on the importance of fitness, especially pre- and postpartum women.
- Helping women navigate their flaws without letting them become a barrier to achieving their goals.
- Teaching the importance of living a balanced life through God, family, and wellness.
- Teaching new moms how to navigate those first few years of mom life through healthy living practices, and having the right support.
- Creating individualized workout and nutrition plans.
- Analyzed market trends to identify new business opportunities.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented successful sales strategies to meet business goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Assisted with customer requests and answered questions to improve satisfaction.
- Built and established lasting relationships using encouragement and personal support.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
- Demonstrated safe and proper exercise techniques to clients.
- Created nutritional plans that support overall health goals of clients.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
Personal Trainer
Goodlife Fitness
Regina, SK
01.2017 - 04.2018
- Helping new members get comfortable with being in the gym.
- Selling personal trainer packages to existing and new members of the gym.
- Coaching clients on setting smart goals and making lifestyle changes.
- Training clients to improve their health and wellness.
- Doing outreach to get new members for the gym.
- Educating members on how to use the equipment, and the best exercises to help achieve their goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Maintained a clean environment by wiping down equipment after each use by a client.
- Built and established lasting relationships using encouragement and personal support.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Demonstrated various exercises with the use of free weights and machines
- Organized group classes for small groups or large groups depending on client's preferences.
- Provided instructions in proper form, technique, and safety when performing exercises.
Accounts Payable/Customer Service Representative
Mitten by Plygem
Edmonton, AB
01.2015 - 01.2017
- Financial reports management: generate and distribute monthly financial reports to the necessary departments.
- Price analysis: reviewing pricing from suppliers to ensure that it is reasonable for the company, comparing it with other suppliers' pricing.
- Accounts payable: verify amounts billed, fix billing errors so the company pays the right amount, and follow up with the accounts department to ensure bills are paid on time.
- Pricing: working with the sales team to match customers' pricing to the sales volume.
- Negotiate payment terms with vendors and suppliers.
- Process customer and vendor payments.
- Resolve customer complaints over the phone, and in person.
- Perform month-end account analysis.
- Handle monthly customer satisfaction reviews.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong customer relationships to encourage repeat business.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Night Auditor (Manager on Duty)
Delta Edmonton South Hotel
01.2014 - 01.2015
- Preparing reports used to analyze income-generating areas of the hotel.
- Ensuring that hotel billing procedures are followed, and preparing financial reports that follow the guidelines of the lodging industry.
- Reconciling daily revenue and expenses so that guests are correctly billed.
- Handling customer-related issues.
- Acting as a manager during the late shift, I made the necessary decisions to ensure customer satisfaction.
- Training new front desk members and handling staff scheduling.
- Prepared detailed audit reports at the end of each shift.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Assisted guests at check-in, providing information on various services within hotel.
- Transmitted and received messages using telephones or telephone switchboards.
Sales/Lingerie Specialist
Victoria Secret
Vancouver, BC
01.2013 - 12.2014
- Organize and lead demand-generating marketing activities in the assigned market for the assigned product specialty.
- Developing and implementing sales strategies.
- Providing coaching and professional development to team members in order to enhance product knowledge and sales skills.
- Maintaining high customer satisfaction ratings.
- Meeting and exceeding the sales quota with team members.
- Completing required training and development objectives within the required time frame.
- Helped women feel confident in their bodies by encouraging them to choose the right fit for them.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Analyzed customer feedback surveys in order to identify areas for improvement in service delivery.
Education
Pre And Postnatal Coach - Coaching and Training Women
Girls Gone Strong
01.2019
GGS-1 plus - Coaching Pregnant Women and Women with Special Considerations
Girls Gone Strong
01.2019
Nutrition Coach -
Precision Nutrition
01.2018
Personal Training Specialist -
Canfit Pro
01.2016
Bachelors of Business Administration - Major in Finance
Vancouver Island University
Nanaimo, British Columbia01.2013
Advanced Diploma in Business - Major in Business Administration
Algonquin College
Ottawa, Ontario01.2010
Skills
- Fitness program design
- Nutritional planning
- Relationship building
- Motivational coaching
- Group and individual instruction
- Goal setting and planning
- Customer service
- Sales strategy
References
Available upon request
Volunteer History
Cornerstone Christian Church of God, Usher, June 2015 to April 2016
- Welcoming new members to the church.
- Reaching out to new members and helping them feel comfortable in the church.
- Working with the events department to make sure events run smoothly.
BC Cancer Foundation, Professional fundraiser, May 2013 to November 2013
- Planning daily business activities., Updating donor information on the website.
- Meeting deadlines and ensuring targets are met.
- Educating potential and existing donors on the goals of the foundation.
- Meeting donation target for each period.
Affiliations
- Volunteering at my local church
- Cooking and trying new recipes
- Baking
- Reading
- Writing
Timeline
Member Experience Representative
Saskatchewan Blue Cross
10.2022 - Current
Personal Trainer and Nutrition Coach
Perfectly Flawed Fit
01.2019 - Current
Personal Trainer
Goodlife Fitness
01.2017 - 04.2018
Accounts Payable/Customer Service Representative
Mitten by Plygem
01.2015 - 01.2017
Night Auditor (Manager on Duty)
Delta Edmonton South Hotel
01.2014 - 01.2015
Sales/Lingerie Specialist
Victoria Secret
01.2013 - 12.2014
Pre And Postnatal Coach - Coaching and Training Women
Girls Gone Strong
GGS-1 plus - Coaching Pregnant Women and Women with Special Considerations
Girls Gone Strong
Nutrition Coach -
Precision Nutrition
Personal Training Specialist -
Canfit Pro
Bachelors of Business Administration - Major in Finance
Vancouver Island University
Advanced Diploma in Business - Major in Business Administration
Algonquin College
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