Summary
I'm looking for the greatest opportunity to enhance my experiences and my
qualifications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Workplace Coordinator
Employment And Social Development Canada
10.2022 - 05.2023
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Call Center Agent
Asurion
10.2021 - 07.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Election Canada
Field support network
07.2021 - 10.2021
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Call Center Agent
Millennium 1 Solutions
04.2018 - 07.2021
- Providing information and advices to PC members with password resetting issues Answering any questions customers have about menu items and making suggestions Maintaining up to date customers PC Optimum points Resolving PC members with PC Master Card collected points issues Dealing with conflict customers Educating members about PC Optimum programs.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Election Clerk
Election Canada
04.2017 - 04.2017
- Checking electors ID Picking up tickets and direct electors to the ballot Box.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Created fair, non-partisan environment to protect free choice of voters.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Counted ballots to prepare official reports of election results.
Education
High School Diploma -
Associate of Arts - Early Childhood Education
Associate of Arts - Administrative Assistant
Skills
- Customer Service
- Good listening skills
- Flexible & Adaptable
- Organization and Time management
- Multitasking abilities
- Verbal and Written Communication
- Positive Customer Engagement
- Cash Handling
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Patient and Empathetic
- Issue Identification
- Handling Complaints
- Enforce Policies
Certification
- Standard First Aid and CPR C / AED - Red Cross
Timeline
Workplace Coordinator - Employment And Social Development Canada
10.2022 - 05.2023
Call Center Agent - Asurion
10.2021 - 07.2022
Election Canada - Field support network
07.2021 - 10.2021
Call Center Agent - Millennium 1 Solutions
04.2018 - 07.2021
Election Clerk - Election Canada
04.2017 - 04.2017
High School De La Salle - High School Diploma,
Algonquin College - Associate of Arts, Early Childhood Education
Algonquin College - Associate of Arts, Administrative Assistant
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