Grace Dickinson
Tobiano,BC
Summary
Dynamic professional with a proven track record at Carlos O'Brian Neighborhood Pub, excelling in customer service and effective multitasking. Demonstrated ability to enhance customer satisfaction and loyalty, training teams to exceed service targets. Skilled in conflict resolution and collaboration, fostering a culture of continuous learning and operational excellence.
Overview
4
4
years of professional experience
Work History
Hostess
Carlos O'Brian's Neighborhood Pub
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Server Manager
Carlos O'Brians Neighborhood Pub
01.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bartender
Carlos O'Bryans Neighborhood Pub
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Hostess
Red Robins
09.2022 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Park Attendant
Apex Trampoline Centre
09.2021 - 01.2022
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Increased park safety by regularly inspecting equipment and reporting any issues promptly.
Live-Out Nanny
Caregiver, Private
06.2020 - 07.2020
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
Education
High School Diploma -
Sahali Secondary School
Kamloops, BC06.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
Hobbies
My hobbies include, but aren't limited to;
Reading
Paddle Boarding
Snowboarding
Hiking
Camping
I am always interested in trying new adventures.
Timeline
Hostess
Carlos O'Brian's Neighborhood Pub
01.2023 - Current
Server Manager
Carlos O'Brians Neighborhood Pub
01.2023 - Current
Bartender
Carlos O'Bryans Neighborhood Pub
01.2023 - Current
Hostess
Red Robins
09.2022 - 01.2023
Park Attendant
Apex Trampoline Centre
09.2021 - 01.2022
Live-Out Nanny
Caregiver, Private
06.2020 - 07.2020
High School Diploma -
Sahali Secondary School
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