Grace Daniels
F&A Federal Credit Union
Arcadia
16
years of professional experience
Energetic and adaptable professional with a versatile background in financial services and customer engagement. Known for attention to detail and strong problem-solving skills.
Dynamic individual with hands-on experience in Business,Design and Teaching and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Member Service Representative
11 Months- Assisted members with account inquiries and transaction processing efficiently.
- Educated members on credit union products and services to enhance user experience.
- Resolved member issues promptly, ensuring high levels of satisfaction and retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Financial Services Representative II
4 Years 3 Months- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Developed and maintained strong relationships with clients to maximize satisfaction.
Business Owner/Fashion Jewelry Designer
8 Years 1 Month- Developed strategic business plans to enhance operational efficiency and market reach.
- Managed financial forecasting, budgeting, and cash flow analysis to ensure profitability.
- Cultivated relationships with suppliers and customers to strengthen partnerships and drive sales growth.
- Analyzed market trends to identify opportunities for new products and services, driving innovation.
- Negotiated contracts with vendors, achieving cost savings while maintaining quality standards.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
Pilates Teacher
6 Years 11 Months- Instructed diverse classes, adapting techniques to accommodate various skill levels and individual needs.
- Designed and implemented customized Pilates programs to enhance client fitness levels and overall well-being.
- Conducted assessments to evaluate client progress and provide tailored feedback for improvement.
Education
Bachelor of Arts - Dance And Choreography
No Degree - Bank Training Program Certificate
- Relevant Coursework: Banking
Skills
Transaction processing
Customer service
Account management
Relationship building
Decision-making
Time management
Computer skills
Verbal communication
Flexible and adaptable
Timeline
Member Service Representative
F&A Federal Credit Union
08.2025 - 07.2026Read More
Financial Services Representative II
OneUnited
05.2021 - 08.2025Read More
Business Owner/Fashion Jewelry Designer
Self-employeed
02.2012 - 03.2020Read More
Pilates Teacher
Posture Studio/ACAC Fitness and Wellness Center
04.2010 - 03.2017Read More
California Institute of The Arts
Bachelor of Arts from Dance And Choreography
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JVS SoCal BankWork$
No Degree from Bank Training Program Certificate
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