Grace Dacol
Toronto
Summary
Well-qualified I am familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Highly motivated. I am a Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. I am able to speak both english and Portuguese due to my family background.
Overview
5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Beauty Advisor
Sephora Yorkdale
07.2022 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Returns Associate
Ikea Downtown
03.2022 - 07.2022
- Helped prepare the ikea downtown store for openning.
- Enhanced customer satisfaction by promptly processing returned items and issuing refunds or exchanges.
- Streamlined return procedures for faster processing times, improving overall efficiency in the department.
- Expedited high volume of returns during peak seasons, maintaining a consistently organized workspace.
- Collaborated with team members to handle complex return cases, resulting in satisfactory outcomes for both customers and company.
Home Delivery Associate
Ikea Etobicoke
03.2021 - 10.2021
- Created delivery orders for clients as well as organizing their belongings in the proper delivery truck section.
- Helped develop the boxing and packaging delivery idea, and implemented it in future deliveries.
- Helped organize deliveries for the truckers in the order of last delivery to first.
Sales Associate
La Vie en Rose
07.2019 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate"s Degree - Business Human Resources
George Brown College
Toronto, ON 09.2021 - Current
High School Diploma -
Rosedale Heights School of The Arts
Toronto, ON06.2019
Skills
- Bilingual
- Work Ethic
- Mentoring
- Team Player
- Risk Assessment
- Troubleshooting
- Multitasking
Certification
Smart Serve Certificate
231014311604
Timeline
Beauty Advisor
Sephora Yorkdale
07.2022 - Current
Returns Associate
Ikea Downtown
03.2022 - 07.2022
Associate"s Degree - Business Human Resources
George Brown College
09.2021 - Current
Home Delivery Associate
Ikea Etobicoke
03.2021 - 10.2021
Sales Associate
La Vie en Rose
07.2019 - 03.2020
High School Diploma -
Rosedale Heights School of The Arts
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