Grace Cruz
Edmonton,Canada
Summary
Recent graduate with a background in telecommunications and technical support, bringing strong analytical and troubleshooting skills. Recognized for the ability to break down complex technical concepts for non-technical audiences, making security processes more accessible and understandable. I thrive in dynamic environments, staying calm under pressure and trusting the process to resolve challenges effectively. With hands-on experience in cybersecurity and problem-solving, I am eager to apply my skills in a security-focused role where I can contribute to strengthening organizational resilience and risk mitigation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intern
Finite Helical dynamics
02.2025 - 03.2025
- Collaborated with a team of five to assess and strengthen the security posture of a growing startup
- Conducted a vulnerability assessment, identifying security weaknesses and providing remediation strategies
- Analyzed system configurations and security controls to ensure compliance with industry best practices
Order Resolution Specialist
Telus
05.2013 - 04.2024
- Processed service and delivery work orders, ensuring timely completion and adherence to schedules.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Acted as a subject matter expert, handling order processing and troubleshooting across multiple technologies.
- Resolved escalated order fallouts, mentored agents on process adherence, and optimized system workflows.
- Conducted complex troubleshooting, collaborating with teams to resolve incidents and escalate as needed.
- Monitored transactions for fraud using data analysis techniques.
- Led trials and assessments of new system upgrades before implementation
Client Care Representative
TELUS
05.2010 - 05.2013
- Resolved escalated customer inquiries with advanced troubleshooting and personalized solutions.
- Enhanced customer satisfaction by addressing and resolving concerns promptly.
- Provided product and service information to ensure smooth onboarding.
- Collaborated with teams to improve product offerings and processes.
- Met and exceeded SLAs, ensuring high service standards.
Education
Diploma - Cybersecurity
Lighthouse Labs
Vancouver BC02.2025
Skills
- Network Security & Architecture – Firewalls, IDS/IPS, VLANs, VPNs, and Zero Trust Architecture (ZTA)
- Encryption & Cryptography – SSL/TLS, PKI, hashing algorithms (SHA, MD5), symmetric & asymmetric encryption
- Incident Response & SIEM – Real-time threat monitoring and security event analysis
- Penetration Testing & Ethical Hacking – Hands-on experience with Kali Linux, Wireshark for network analysis
- Digital Forensics & Threat Intelligence – Memory forensics, malware analysis, threat hunting, and IOC identification
- Security Compliance & Governance – Knowledge of ISO 27001, NIST, SOC 2, PCI-DSS, HIPAA, GDPR
- Threat Modeling & Risk Assessment – Applying CVSS methodologies
- Security Automation & Scripting – Developing automation scripts using Python, PowerShell, and Bash
- Vulnerability Management – Experience with Nessus, OpenVAS for security assessments
- Red Team/Blue Team Operations – Adversary simulation, MITRE ATT&CK tactics, and proactive defense strategies
- Fraud Detection & Risk Monitoring – Monitored transactions for fraudulent activity, using data analysis to detect irregular patterns and suspicious behavior
- System Troubleshooting & Support – Conducted complex troubleshooting of backend systems, collaborating with cross-functional teams for issue resolution
Certification
- Work-Integrated Learner Riipen
- FIRST CVSS v4.0 Certificate Forum of Incident Response and Security Teams, Inc Dec 2024
- CIPS Alberta Membership CIPS (Canada's Association of I.T. Professionals) Oct 2024
- Cybersecurity: Incident Reporting and Response in Energy Talent - Workforce Transformation Sep 2024
- Cybersecurity: Security Gap Assessment in Energy Canvas Credentials (Badgr) Sep 2024
- IT Security Foundations: Network Security LinkedIn
- Cybersecurity: Vulnerability Assessment in Energy Talent - Workforce Transformation Aug 2024
- Applied AI for Cybersecurity Analysts UVARO Mar 2025
Languages
English (Fluent)
Tagalog (Fluent)
Timeline
Intern
Finite Helical dynamics
02.2025 - 03.2025
Order Resolution Specialist
Telus
05.2013 - 04.2024
Client Care Representative
TELUS
05.2010 - 05.2013
Diploma - Cybersecurity
Lighthouse Labs
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