Grace Cho
Edmonton,AB
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Able to do the heavy lifting if required, like a stocking.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Saskatoon 16 West RV Park
04.2022 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Campground Manager
Saskatoon 16 West RV Park
04.2022 - Current
- Enhanced guest satisfaction by implementing efficient campground management strategies.
- Streamlined reservation processes for improved customer experience and increased bookings.
- Ensured timely maintenance and repair of facilities, providing a safe and comfortable environment for guests.
- Successfully resolved conflicts among campers by employing strong communication and mediation skills.
- Increased return visits by maintaining a clean and well-organized campground environment that exceeded guest expectations.
- Maintained accurate records of reservations, payments, maintenance tasks, incident reports, ensuring easy access to information when needed.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Outdoor Maintenance Worker
Saskatoon 16 West RV Park
04.2022 - Current
- Enhanced property appearance by performing regular maintenance tasks such as weeding and raking.
- Preserved cleanliness of outdoor areas by collecting trash and debris regularly.
- Operated various tools and equipment efficiently, including lawnmowers, leaf blowers, and power washers.
- Can lift up to 50 lbs for heavy lifting.
Education
Bachelor of Science - Kinesiology And Psychology
The King’s University College
Edmonton, AB04.2025
High School Diploma -
Mother Margaret Mary Catholic High School
Edmonton, AB06.2018
Skills
- VIP Guest Relations
- Delegating Work Assignments
- Customer Service
- Computer Reservations Systems
- Registration Processing
- Inventory Oversight
- Guest Relations
- Hospitality Services
- Listening Skills
- Check-In and Check-Out Procedures
- Payment Processing Credit and Cash Payments
- Reservations
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Front Desk Manager
Saskatoon 16 West RV Park
04.2022 - Current
Campground Manager
Saskatoon 16 West RV Park
04.2022 - Current
Outdoor Maintenance Worker
Saskatoon 16 West RV Park
04.2022 - Current
Bachelor of Science - Kinesiology And Psychology
The King’s University College
High School Diploma -
Mother Margaret Mary Catholic High School
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