Grace Carey
Pointe-Verte
Summary
Lots of experience working with the public and have great customer service & rapport building skills. Quick to learn new concepts and possess great time management & problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales & Customer Care Agent
Red Wireless
10.2024 - 02.2025
- Adhered to data protection guidelines, ensuring that confidential information was treated with respect & diligence throughout all interactions
- Provided empathetic assistance to customers, demonstrating genuine concern for their needs
- Built rapport with clients, resulting in customer loyalty and positive feedback
- Consistently met & exceeded sales targets
Sales Associate & Quality Assurance Lead
Call Center Guys
12.2020 - 06.2024
- Handled up to 150+ outbound & inbound calls related to sales and customer needs daily
- Friendly tone, patient, and respectful of customers
- Active listener, solved customer challenges by offering relevant products, services & information
- Monitored call recordings for each agent, assuring agents were following proper call etiquette
- Held 1-on-1 coaching sessions with agents to discuss calls had with customers & group training classes on sales campaigns
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged in the team's group chat to assist with sales inquiries & technical issues agents were experiencing
Housekeeper & Supervisor
Best Western Plus
04.2016 - 11.2020
- Organized and prioritized work tasks to ensure all rooms, laundry and other duties were completed in a timely, efficient manner
- Worked well independently and with team to solve problems in all departments of the establishment
- Motivated employee as well as a helpful and fair supervisor
- Remained committed to learning and growing inside company
- Trained new employees and held the responsibility of checking room cleanliness was up to par
- Consistently worked with client satisfaction in mind
- Always handled sensitive information in a confidential and respectful manner when booking reservations
Casual Labor/Bartender
The Sociable & Bo Night Club
11.2017 - 02.2020
- Worked with honesty and integrity
- Did an outstanding job while working under pressure, in a busy and fast-paced environment
- Excellent memory and ability to multi-task while taking orders and preparing drinks
- Understanding, attentive and patient when dealing with difficult customers
Server, Cashier & Cook
Restaurant and Gas Bar
07.2014 - 04.2016
- Served as a friendly, hardworking, and punctual employee
- Prepared and cooked food precisely, always taking extra precautions to avoid contamination and serious allergies
- Took inventory and put away large orders, rotating stock to ensure freshness and quality of products did not go to waste
Education
High School Diploma -
Bathurst High School
Bathurst, NB06.2015
Skills
- Customer Service & Sales
- Team Leadership
- Interpersonal Skills
- Fast Learner
- Computer Skills
- Problem Solving
- Communication
- Time Management
- Adaptability
- Reliable & Punctual
- Conflict Resolution & Relationship Building
Timeline
Sales & Customer Care Agent
Red Wireless
10.2024 - 02.2025
Sales Associate & Quality Assurance Lead
Call Center Guys
12.2020 - 06.2024
Casual Labor/Bartender
The Sociable & Bo Night Club
11.2017 - 02.2020
Housekeeper & Supervisor
Best Western Plus
04.2016 - 11.2020
Server, Cashier & Cook
Restaurant and Gas Bar
07.2014 - 04.2016
High School Diploma -
Bathurst High School
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