Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Bramasco

Paramount

Summary

Dynamic customer service professional with extensive experience at Long Beach Medical Center, excelling in problem resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and technical proficiency. Recognized for training new staff and maintaining professionalism under pressure, ensuring high-quality support in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Long Beach Medical Center
03.2023 - Current
  • Demonstrated strong communication skills while interacting with the customers over the phone, via email, or in person.
  • Assisted with training new employees on the company's procedures for handling customer inquires.
  • Maintained confidentiality when handling sensitive customer information.
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure.

Call Center Representative

Southern California Food Allergy Institute
12.2020 - 02.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

PBX Operator

Long Beach Medical Center
09.2018 - 11.2020
  • Trained and mentored new PBX operations employees.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Ensured the timely resolution of any technical issues with PBX systems by collaborating with IT support staff and vendors.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Certified Nursing Assistant

Assistance In Home Care
09.2017 - 09.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Cashier

Jack in the Box
02.2014 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Acess (South West Anaheim)
1895 W Katella Ave, Anaheim CA 92804
06-2016

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Long Beach Medical Center
03.2023 - Current

Call Center Representative

Southern California Food Allergy Institute
12.2020 - 02.2022

PBX Operator

Long Beach Medical Center
09.2018 - 11.2020

Certified Nursing Assistant

Assistance In Home Care
09.2017 - 09.2018

Cashier

Jack in the Box
02.2014 - 02.2015

High School Diploma -

Acess (South West Anaheim)

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Grace Bramasco