Grace Bishop
Gander,NL
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
14
14
years of professional experience
Work History
Sales Associate
Bogarts Jewellers
06.2022 - 10.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Line Cook
Pur & Simple
07.2021 - 05.2022
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Supervisor
Robins Donuts
06.2020 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Swing Manager
McDonald's Restaurant
08.2018 - 01.2020
- Orchestrated positive customer experiences by overseeing every area of front-of-house, drive thru and kitchen operations.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Keyholder Manager
The Gander Bread Box Bakery & Cafe
12.2009 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Leadership Training -
Dale Carnegie
St. John's, NL11-2015
High School Diploma -
Gander Collegiate
Gander, NL06-2015
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Relationship building
- Multi-tasking strength
- Goal oriented
- Product sales
- Sales training
Timeline
Sales Associate
Bogarts Jewellers
06.2022 - 10.2023
Line Cook
Pur & Simple
07.2021 - 05.2022
Supervisor
Robins Donuts
06.2020 - 05.2021
Swing Manager
McDonald's Restaurant
08.2018 - 01.2020
Keyholder Manager
The Gander Bread Box Bakery & Cafe
12.2009 - 08.2015
Leadership Training -
Dale Carnegie
High School Diploma -
Gander Collegiate
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