Grace Bennett
Ottawa
Summary
Algonquin Social Service Worker graduate passionate about helping individuals and fostering community impact. Seeking a placement at Rise Academy to expand practical skills and make a meaningful difference for students. Eight years of customer service experience. Former nonprofit placement student with experience supporting children of varied ages and needs.
Overview
9
9
years of professional experience
Work History
Server/Manager
Zaks Diner
08.2022 - Current
- Collaborated with team members in a fast-paced restaurant environment to efficiently serve 100+ customers per shift, ensuring timely meal delivery and customer satisfaction
- Managed multiple tasks simultaneously during peak hours by prioritizing effectively
- Supervised a team of 4+ servers to ensure smooth restaurant operations contributing to faster table turnover and positive guest feedback
Babysitter
Horne household
03.2021 - Current
- Cared for three boys aged 6 months to 5 years, ensuring safety and wellbeing in a nurturing environment
- Prepared and served balanced meals fitting family dietary needs
- Maintained a safe, structured environment aligned with parents’ goals and expectations
Respite Worker
Lakevold household
01.2021 - 04.2021
- Supported two men on the autism spectrum by providing daily care and assistance in a compassionate, client-centered environment
- Encouraged and assisted clients with daily living skills to promote independence
- Administered prescribed medications accurately and on schedule to maintain clients’ health and safety
Team Member/Supervisor
Tim Hortons
04.2017 - 07.2021
- Supervised teams of 5+ co-workers during peak hours to ensure fast, friendly, and efficient guest service
- Coordinated with team members to take orders and deliver food and drinks within one minute, maximizing customer satisfaction and service efficiency
Server
Zolas
07.2021 - 06.2022
- Served breakfast, lunch and dinner to 50+ customers per shift
- Swiftly and successfully resolved conflict resulting in customer satisfaction
- Warmly greeted new customers and developed relationships resulting in customer loyalty
- Maintained strict cleanliness and social distancing policies to ensure customer and staff safety
Education
Bachelors - Social Work
Carleton University
Ottawa, ONDiploma - Social Service Worker
Algonquin College
Ottawa, ON01.2022
Skills
- Strong verbal and written communication
- Active listening and empathy
- Relationship-building and collaboration
- Ability to work independently and remotely
- Staff oversight & management
- Youth mentorship & guidance
Timeline
Server/Manager
Zaks Diner
08.2022 - Current
Server
Zolas
07.2021 - 06.2022
Babysitter
Horne household
03.2021 - Current
Respite Worker
Lakevold household
01.2021 - 04.2021
Team Member/Supervisor
Tim Hortons
04.2017 - 07.2021
Bachelors - Social Work
Carleton University
Diploma - Social Service Worker
Algonquin College
Placement
Placement student, January 2022 - May 2022
Big Brothers Big Sisters, Brockville, ON
- Mentored six elementary students during in-school programs to support personal growth and academic development
- Established a supportive environment for students to discuss challenges and achievements during mentoring sessions
- Developed meaningful connections with high school students through an after-school drop-in program, enhancing engagement and participation
- Designed and delivered a resiliency program to over 200 elementary students, promoting coping skills and emotional awareness
- Managed grant-funded grocery distribution for families in need, ensuring resources were allocated efficiently and supported community wellbeing