GRACE BANTO
White Rock,BC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency. I am dedicated, with excellent experience in multiple businesses. I strive to maintains professional appearance and demeanor and expertly complete assigned tasks with focus on quality. I would describe myself as dependable and a quick-learning team player with effective communication and organization skills. I am friendly and knowledgeable about security, service and clerical requirements.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Porsche Centre Langley
03.2022 - Current
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Proofread marketing collateral ahead of printing to eliminate errors.
Assistant Media Buyer
Lululemon
06.2021 - 03.2022
- Negotiated and purchased advertising space in trade magazines and journals on behalf of several large clients.
- Juggled multiple projects and several clients at time successfully and always met tight deadlines.
- Developed tight professional relationships with media planners, which helped to identify right targeted audiences for campaigns.
- Helped customers in determining design and layout of sold and spec ads.
- Made outbound calls to existing customers to upsell advertising packages.
Disability Support Worker
Redi Enterprise
07.2019 - 04.2021
- Supervised other workers and caregivers providing services to clients.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Improved resident and staff engagement through group activities.
- Reported concerns to nurse supervisor to promote optimal care.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Utilized data and experience to coordinate patient care and rehabilitation.
Front Desk Agent
Home Inn Express
06.2019 - 08.2020
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Collected room deposits, fees and payments
- Answered multi-line phone system and greeted callers enthusiastically
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Bachelor of Arts Psychology -
Trinity Western University
Langley, BC06.2024
Skills
- Computer Proficiency
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Guest Accounts
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Time Management
- Data Entry and Database Software
- Upselling Strategies
- Multi-Line Telephone Skills
- Appointment Confirmation
- Error Detection
- Hardware and Software Repair
- Software Evaluation
- Defect Analysis and Resolution
Timeline
Marketing Assistant
Porsche Centre Langley
03.2022 - Current
Assistant Media Buyer
Lululemon
06.2021 - 03.2022
Disability Support Worker
Redi Enterprise
07.2019 - 04.2021
Front Desk Agent
Home Inn Express
06.2019 - 08.2020
Bachelor of Arts Psychology -
Trinity Western University
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