Grace Bachelder
Windsor,ON
Summary
Proven leader with extensive experience in operations management and staff development seeking an Office Manager or Administrator role. Achieved notable improvements in team performance and operational efficiency, demonstrating a strong blend of technical and interpersonal skills. Proficient in Microsoft Suite, Manhattan, Salesforce, and Google Tools.
Overview
11
11
years of professional experience
Work History
District Manager in Training
Groupe Dynamite
11.2023 - Current
- Created and led workshops and training calls to address knowledge gaps in the district
- Used company reports to analyze sales, gross profit and inventory activities.
- Managed multiple store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
- Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
District Manager (Contract)
Groupe Dynamite
07.2022 - 10.2023
- Supervised 8-10 locations to enforce high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Coordinated with other district managers to actualize performance improvement strategies.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Groupe Dynamite
09.2013 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Master of Arts - Political Science
University of Windsor
Windsor, ON05.2015
Bachelor of Arts - International Relations And Development Studies
University of Windsor
Windsor, ON05.2012
Skills
- Client Service
- Operations and Budgetary Management
- Staff Development
- Documentation And Reporting
- Technology proficiency
- Schedule Management
Languages
English
Native or Bilingual
Timeline
District Manager in Training
Groupe Dynamite
11.2023 - Current
District Manager (Contract)
Groupe Dynamite
07.2022 - 10.2023
Store Manager
Groupe Dynamite
09.2013 - 07.2022
Master of Arts - Political Science
University of Windsor
Bachelor of Arts - International Relations And Development Studies
University of Windsor
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