Summary
Overview
Work History
Skills
Academic And Professional Qualifications
References
Timeline
Generic
GRACE AWULU

GRACE AWULU

Calgary,AB

Summary

Efficient Human Resources Coordinator known for productivity and ability to complete tasks swiftly. Possess specialized skills in employee relations, payroll management, and recruitment processes. Excel in communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment. Detail-oriented and customer-focused individual with a proven track record of providing exceptional service and contributing to the operational success of retail establishments. Collaborative team player with excellent interpersonal skills. Holds a postgraduate diploma in Human Resource Management, a bachelor's degree in economics, and a diploma in Banking.

Overview

6
6
years of professional experience

Work History

Sales Associate/Customer Services

Aldo Canada
08.2023 - 12.2024
  • Assisted store management in achieving sales targets and operational goals by actively engaging with customers and offering product recommendations
  • Ensured adherence to company Policies & Procedures and Best Practices to maintain a high level of customer satisfaction and operational efficiency
  • Provided efficient and accurate service with a focus on delivering a positive shopping experience
  • Collaborated with team members to achieve shared goals and values, fostering an environment of trust, and respect
  • Performed various operational tasks as assigned by the Store Manager or Manager on Duty, demonstrating flexibility and a willingness to contribute to the overall success of the store

Generalist, Human Resources

Better-Living Health & Community Services
08.2023 - 11.2024
  • Efficiently prioritized tasks and met deadlines consistently in a fast-paced setting
  • Managed calendars, scheduled meetings, and coordinated travel arrangements for individuals and groups
  • Provided comprehensive support for meetings, including room bookings, agenda preparation, and catering arrangements, responding promptly to internal and external inquiries via phone, email, and in person
  • Assisted in orienting and training new staff within the department
  • Coordinated HRIS activities for a team of 200 employees, resulting in a 20% increase in efficiency and accuracy of employee records management
  • Collaborated with hiring managers to develop comprehensive job descriptions that accurately reflected the skills and qualifications needed for each position, resulting in a 15% increase in successful hires

Personal Support Worker

Royal Gardens Retirement Residence
Peterborough, Canada
08.2022 - 12.2023
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Engaged clients through conversation and companionship, promoting independence and meeting social requirements
  • Coordinated medical appointments, errands, and social events
  • Fostered resident comfort by answering requests and reporting observations to nursing supervisor
  • Facilitated social activities designed to stimulate cognitive functioning in older adults
  • Facilitated social activities for clients to maintain a sense of purpose and community
  • Reported health changes and provided proper documentation to appropriate staff
  • Organized and maintained client records according to established regulations

Customer Service Representative

Alight Solutions
Peterborough, Canada
06.2019 - 03.2020
  • Delivered prompt and reliable support to customers, building strong relationships
  • Identified inefficiencies in workflows and suggested actionable solutions to improve service delivery

Skills

  • Teamwork
  • Problem-Solving
  • Employee Relations
  • Performance Management
  • Training and Development
  • Organizational Skills
  • Time Management
  • Multi-tasking
  • Microsoft Office Suite
  • Excellent customer service skills

Academic And Professional Qualifications

  • Postgraduate Certificate, Human Resource Management, George Brown College, 2023
  • Project Management Institute (PMI), 2021
  • Data Analyst, Harvard Business School, 2019
  • BSc Economics, Benson Idahosa University, 2018

References

References available upon request.

Timeline

Sales Associate/Customer Services

Aldo Canada
08.2023 - 12.2024

Generalist, Human Resources

Better-Living Health & Community Services
08.2023 - 11.2024

Personal Support Worker

Royal Gardens Retirement Residence
08.2022 - 12.2023

Customer Service Representative

Alight Solutions
06.2019 - 03.2020

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