GRACE ASHE
Toronto
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
9
9
years of professional experience
Work History
Telesales Agent
AA Insurance Ireland
12.2023 - 12.2024
- Contacted potential or existing clients to inform them of the AAs products, particularly the one of a kind breakdown service
- Received phone calls of people responding to direct marketing and advertising campaigns.
- Maintained a thorough understanding of the features, benefits and competitive advantages of the product being offered to effectively communicate with prospects and address their needs.
- Worked towards and achieved assigned sales targets and quotas as well as participating in regular performance reviews and feedback groups.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
- I have the ability to address and overcome objections raised by potential customers in a professional and persuasive manner to maintain their interest and increase the likelihood of closing a sale.
- Accurately documented all sales related activities, customer interactions and sales progress on Excel.
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Made average of 120 outbound and inbound calls per day.
Team Lead
Benefit Cosmetics
11.2021 - 11.2023
- Dedicated to providing each customer with the highest quality beauty, eyebrow and makeup services.
- Extremely knowledgeable on product lines, the latest application techniques and advanced skincare solutions.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Leading member of the flagship store team ahead of new launches, marketing events and pop up stores.
- I completed daily paperwork and excel sheets for a team of 6.
- Customer service focused and continuously worked with targets for organic growth.
- Traffic stopped customers and brought them to my counter to test out products to maximize sales.
- Trained new team members by relaying information on company procedures and safety requirements.
Social Media Coordinator
New Look Retailers
06.2020 - 10.2021
- Responsible for planning, implementing and monitoring my stores' Instagram, TikTok and Facebook accounts, I also attended weekly zoom meetings and conference calls with other teams and delivered exceptional on site training to other teams.
- Increased brand awareness amongst followers and other staff members by being consistent and active on all platforms and keeping them up to date on special offers and promotions in store.
- Improved marketing efforts to local customers and increased sales.
- Consistently interactive with followers and potential customers.
- Answered direct messages from customers regarding stock and any enquiries they might have creating a loyal and continuous consumer base.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
Visual Merchandiser / Supervisor
New Look Retailers
10.2018 - 10.2021
- Ensured the right stock is in the right place at the right time to maximize sales by creating floor plans and customer journey plans regarding money mapping
- Accurately forecasted trends, planned stock levels, monitored performance and continuously passed on my knowledge to sales advisors to keep the store at its best
- Dressed and styled mannequins and windows to match current trends.
- Managed a team of 15 successfully whilst my superiors were absent.
- Reduced stock loss by implementing effective security measures within displays, ensuring high-value items were prominently yet securely showcased.
- Improved overall store appearance through consistent maintenance of clean, organized displays that showcased products effectively.
Supervisor
Gourmet Food Parlour
02.2017 - 08.2018
- Trained barista
- Showed guests to their tables and ensured customer satisfaction.
- Responsible for taking orders and serving food and beverages to guests.
- Responsible for taking action to correct any problems or complaints.
- Handled money transactions and cashed up at the end of the day.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Hostess
The Wright Venue
06.2016 - 02.2017
- Showed guests to their rooms and tables
- Responsible for taking action to correct any problems or complaints
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
VTCT LEVEL 2 - ART OF PHOTOGRAPHIC MAKEUP
CHERYL LYONS MAKEUP ACADEMY
Ireland 07.2021
HIGHER NATIONAL DIPLOMA - FASHION DESIGN AND TEXTILES
COLAISTE DHULAIGH COLLEGE OF FURTHER EDUCATION
Ireland 05.2021
QQI LEVEL 5 - LIBERAL ARTS (GENERAL STUDIES)
RATHMINES COLLEGE OF FURTHER EDUCATION
Ireland 05.2017
LEAVING CERTIFICATE -
MERCY COLLEGE COOLOCK
Ireland 06.2016
FOUNDATION CERTIFICATE - YOUTH LEADERSHIP AND COMMUNITY ACTION
NUIG
Ireland 05.2015
Timeline
Telesales Agent
AA Insurance Ireland
12.2023 - 12.2024
Team Lead
Benefit Cosmetics
11.2021 - 11.2023
Social Media Coordinator
New Look Retailers
06.2020 - 10.2021
Visual Merchandiser / Supervisor
New Look Retailers
10.2018 - 10.2021
Supervisor
Gourmet Food Parlour
02.2017 - 08.2018
Hostess
The Wright Venue
06.2016 - 02.2017
VTCT LEVEL 2 - ART OF PHOTOGRAPHIC MAKEUP
CHERYL LYONS MAKEUP ACADEMY
HIGHER NATIONAL DIPLOMA - FASHION DESIGN AND TEXTILES
COLAISTE DHULAIGH COLLEGE OF FURTHER EDUCATION
QQI LEVEL 5 - LIBERAL ARTS (GENERAL STUDIES)
RATHMINES COLLEGE OF FURTHER EDUCATION
LEAVING CERTIFICATE -
MERCY COLLEGE COOLOCK
FOUNDATION CERTIFICATE - YOUTH LEADERSHIP AND COMMUNITY ACTION
NUIG
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