Grace Anane
Customer Service
Etobicoke,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Food Access Coordinator
Rexdale Community Health Centre
Etobicoke , ON
02.2019 - 01.2022
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed over 50 customer calls per day
- Received and processed stock into inventory management system.
Admin/Customer Service Representative
Co-Pak Packaging Corperation
Etobicoke , ON
01.2017 - 11.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Documented detailed initial intake reports for new clients
- Managed over 50 customer calls per day
- Performed data entry work and prepared correspondence and report
Admin/Receptionist/Customer Service Agent
Intelligent Office
Vaughan , ON
02.2016 - 02.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled and confirmed appointments and meetings for senior management team.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Troubleshot copy machines and printers and scheduled service as needed.
- Screened visitors and issued badges to maintain safety and security.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices
- Managed over 50 customer calls per day
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
Education
College Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON 04.2009 - 05.2010
Skills
Communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Food Access Coordinator
Rexdale Community Health Centre
02.2019 - 01.2022
Admin/Customer Service Representative
Co-Pak Packaging Corperation
01.2017 - 11.2018
Admin/Receptionist/Customer Service Agent
Intelligent Office
02.2016 - 02.2017
College Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
04.2009 - 05.2010
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