Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

GRACE AMOPE AYODELE

Brampton,Canada

Summary

Excellent and knowledgeable in food services and related business management. Dedicated and detail-oriented in general, food, and customer services, effectively delivering personnel. In-depth knowledge of food hygiene, preparation, coordination, and servicing superintendent. A good service planner and team player for better performance and result-oriented. A highly trustworthy and competent in handling kitchen equipment and all associated food services for customers' satisfaction. High professional team-player.

Overview

9
9
years of professional experience

Work History

Assistant Manager

H-Gap Enterprise
01.2019 - 01.2023
  • Management of sales process for effective performance
  • Supervised staff of sales unit for efficiency and improved performance
  • Monitor team and coordinate services of enterprise
  • Identifying sales goals and setting sales plans
  • Supervises daily sales reports
  • Providing support and training for sales staff as needed
  • Submit weekly and monthly reports to Management team.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
  • Developed strong working relationships with staff, fostering positive work environment.

Supervisor (African and Continental Dishes)

DE-Next Amala Food Ltd
01.2017 - 01.2019
  • Coordinated staff on established African recipes to prepare menu items
  • Supervise staff in service of customers in a fast, efficient, polite, and friendly manner
  • Coordinated staff on guidelines to ensure correct serving settings and adequate portion control
  • Provide customers with information concerns, cut food ingredients and availability, and indicate prices
  • Supervise beverage attendance in customers' orders from kitchen or bar to them effectively
  • Coordinating appropriate food portioning, safe and accurate equipment operation, set-up, and clean-up always.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Food Service Attendant

Continental Food LTD
01.2015 - 01.2017
  • Served food and beverages to customers on order from kitchen or bar to them effectively.
  • Deliver appropriate food portions that are safe and accurate, and always set up and clean up table and other silverware
  • Provide customers with information regarding food ingredients and availability and indicate prices
  • Precise and replenish water, beverages, food, and other dining items and rearrange tables for practical usage
  • Provide necessary support to customers at restaurants, cafeterias, and bars in public dining sections
  • Emptying waste containers to provide a hygienic environment in restaurants.
  • Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
  • Supported kitchen staff with food preparation tasks for streamlined service during peak hours.
  • Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
  • Reduced wait times for guests by efficiently managing seating arrangements during peak dining hours.

Sales Assistant

ESTYJOZER INTERIORS Ltd
01.2014 - 01.2015
  • Welcome customers upon entering store
  • Assists customers in locating specific items and products and choosing furniture
  • Attend all customers' inquiries and direct them appropriately
  • Directs customers to manager for decisions out of their hands
  • Tracks and reports records of sales
  • Cleans store
  • Report and replenish product inventory as directed.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Food Service Worker Program ( In Progress) -

Canadian Institute of Management & Technology
Milton, ON
04.2024

Certified Food Handler -

PROBEIT Food Safety- Training And Certification.
Brampton, ON
03.2029

Senior Secondary Certificate (NECO) -

Modern Comprehensive College.
Ekpo-Basi, Calabar
12.2023

NCE- Political Science -

College of Education
Ilaorangun, Osun State
04.2014

Senior Secondary Certificate (NECO) -

Saint Peter's College, Egbe
Egbe, Kogi State.
06.2008

Skills

  • Task Delegation
  • Product and service knowledge
  • Customer Relations
  • Team motivation
  • Problem-solving abilities
  • Adaptability
  • Time management abilities

References

Upon request

Languages

English
Elementary

Timeline

Assistant Manager

H-Gap Enterprise
01.2019 - 01.2023

Supervisor (African and Continental Dishes)

DE-Next Amala Food Ltd
01.2017 - 01.2019

Food Service Attendant

Continental Food LTD
01.2015 - 01.2017

Sales Assistant

ESTYJOZER INTERIORS Ltd
01.2014 - 01.2015

Food Service Worker Program ( In Progress) -

Canadian Institute of Management & Technology

Certified Food Handler -

PROBEIT Food Safety- Training And Certification.

Senior Secondary Certificate (NECO) -

Modern Comprehensive College.

NCE- Political Science -

College of Education

Senior Secondary Certificate (NECO) -

Saint Peter's College, Egbe

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GRACE AMOPE AYODELE