GRACE ALOLON
Salt Lake City,Utah
Summary
Proficient Housekeeping Supervisor with extensive experience in hospitality, specializing in rigorous cleanliness protocols, and comprehensive staff training at Westgate Resort & Spa. Skilled in inventory management and customer service, with a history of effectively resolving complaints and improving guest satisfaction. Proficient prep/line cook and shift leader, knowledgeable in food safety and cash handling. Committed to fostering teamwork and delivering exceptional guest experiences. Capable of multitasking and problem-solving while maintaining strong communication with guests and colleagues.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Westgate Resort & Spa
Park City, UT
11.2019 - Current
- Led the upkeep of hotel rooms, addressing any maintenance issues.
- Managed cleanliness of shared spaces and housekeeping storage.
- Mentored housekeeping staff, offering continuous support.
- Resolved customer complaints and fulfilled special requests.
- Implemented safety and sanitation policies in all areas.
- Implemented rigorous staff training, elevating room preparation standards.
- Streamlined inventory management for housekeeping supplies.
Housekeeping Inspector
Waldorf Astoria
Park City, UT
- Current
- Establish and maintain high standards of cleanliness for the hotel bedrooms.
- Take responsibility for the supervision of housekeepers and provide support and training where necessary to ensure high standards are maintained.
- Oversaw daily operations to ensure spotless hotel rooms, enhancing guest satisfaction.
Manager in Training
Westgate Smoky Mountain Resort & Waterpark
Gatlinburg, TN
03.2025 - 07.2025
Line Cook
OHM CONCESSION GROUP, LLC
Salt Lake City, UT
08.2022 - 03.2025
- Facilitated smooth kitchen operations by setting up workstations in a timely manner.
- Enhanced customer satisfaction by ensuring orders were completed as per request.
- Uphold food safety standards, contributing to the company's regulatory compliance.
- Introduced new workstation organization techniques to boost productivity.
Prep/Line Cook
Applebee's Bar & Grill
West Fargo, North Dakota
- Prepare a variety of meats, vegetables, sauces and other food items for cooking in broiler, fryer and grill.
- Complies consistently with the standard portion size of the food items and recipes.
- Stocks and maintains food products at the line stations.
- Ensured precise adherence to recipes, enhancing dish consistency and customer satisfaction.
Shift Leader
Einstein Bagel's
Park City, UT
- Directed restaurant opening activities, ensuring readiness for service.
- Managed cash register and banking transactions with accuracy.
- Handled paperwork with precision and attention to detail.
- Guided new team members through training, creating a collaborative atmosphere.
- Facilitated smooth shift transitions as an innovative Shift Leader.
CNA
Beehive Home Assisted Living
Park City, UT
- Provided comprehensive care to residents at Beehive Home Assisted Living.
- Recorded vital signs and health data, contributing to accurate patient profiles.
- Documented any incidents, maintaining a safe and transparent environment.
- Worked collaboratively with the team to ensure optimal patient care.
- Applied innovative solutions to enhance resident comfort and satisfaction.
- Managed detailed charting and incident logging, ensuring accurate health tracking.
Education
Bachelor of Science - Hospitality Management
La Consolacion College
Bacolod City, Negros Occidental, Philippines01.2015
Skills
- Inventory management
- Staff training
- Safety compliance
- Customer service
- Quality assurance
- Attention to detail
- Culinary skills
- Team collaboration
- Food safety practices
- Cash handling
References
References available upon request.
References
References available upon request.
Timeline
Manager in Training
Westgate Smoky Mountain Resort & Waterpark
03.2025 - 07.2025
Line Cook
OHM CONCESSION GROUP, LLC
08.2022 - 03.2025
Housekeeping Supervisor
Westgate Resort & Spa
11.2019 - Current
Housekeeping Inspector
Waldorf Astoria
- Current
Prep/Line Cook
Applebee's Bar & Grill
Shift Leader
Einstein Bagel's
CNA
Beehive Home Assisted Living
Bachelor of Science - Hospitality Management
La Consolacion College
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