Grace A. Garcia
Calgary,Canada
Summary
An enthusiastic guest service professional with experience in hospitality, healthcare, and retail. Skilled at providing excellent customer experiences, leading and training teams, and maintaining high service standards in fast paced environments. Passionate about making a positive impact and creating a collaborative, supportive atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Ascent Health
Calgary, Canada
05.2024 - 02.2025
- Assisted patients with scheduling, records management, and administrative tasks
- Provided friendly and professional customer service
- Responded to inquiries and maintained an organized office environment
- Submitted insurance claims with direct billing using various portals
Canadian Cultural Representative
Disney International Programs
Orlando, USA
03.2023 - 04.2024
- Provide exceptional guest services in one of the largest tourist destinations globally
- Uphold operations including inventory tracking, billing and administrative duties
- Participated in training programs and contributed to the Health & Safety and Diversity & Inclusion teams
- Collaborated with a diverse team to uphold high service standards
Part-Time Nanny
Private Family
Calgary, Canada
10.2018 - 03.2023
- Provided childcare services, fostering strong relationships with families
- Planned and coordinated daily activities, ensuring a safe and nurturing environment
- Communicated effectively with parents to meet children's needs
Merchandise Associate / Entertainer
Disney Cruise Line
Port Canaveral, USA
03.2022 - 11.2022
- Assisted in hotel operations and entertainment aboard Disney Cruise Line ships, primarily working with children.
- Maintained high customer service standards while adhering to safety protocols in a global setting
Food Supervisor
Scotiabank Saddledome
Calgary, Canada
01.2014 - 01.2020
- Supervised food service operations and maintained quality standards in a high paced setting
- Managed staff scheduling, inventory, and cash handling
- Trained new employees and provided ongoing support
Education
Health Care Aide / Practical Nurse Program -
Bow Valley College
Calgary, AB06.2022
Health Sciences -
Mount Royal University
Calgary, AB05.2020
High School Diploma -
William Aberhart High School
Calgary, AB01.2018
Skills
Customer Service & Guest Relations
Organization & Administration
Teamwork & Leadership
Multitasking & Problem Solving
Certification
- First Aid & CPR
- ProServe Certification
- Leadership Excellence Certification - Disney Institute (2024)
- Quality Service Certification - Disney Institute (2024)
Additional experience
Sales Supervisor - Jersey City (2021-2022)
Sales Associate - Disney Store (2018-2021)
Health Care Aide - Private family (2019-2020)
References
References available upon request.
Timeline
Patient Care Coordinator
Ascent Health
05.2024 - 02.2025
Canadian Cultural Representative
Disney International Programs
03.2023 - 04.2024
Merchandise Associate / Entertainer
Disney Cruise Line
03.2022 - 11.2022
Part-Time Nanny
Private Family
10.2018 - 03.2023
Food Supervisor
Scotiabank Saddledome
01.2014 - 01.2020
Health Care Aide / Practical Nurse Program -
Bow Valley College
Health Sciences -
Mount Royal University
High School Diploma -
William Aberhart High School
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